2nd Line IT Support Technician

Jago Consultants; Worthing; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing MSP IT company in Worthing is seeking an experienced 2nd Line IT Support Technician for their helpdesk. You will be responsible for resolving customer issues, providing server and network support, and ensuring professional customer service. This role offers excellent career progression opportunities within the company.

Benefits

28 days holiday (including bank holidays)

Company pension scheme

Bonus scheme

Private healthcare

Qualifications

• Previous experience at 2nd Line level required.
• Experience in an MSP environment preferred.
• Knowledge of networking protocols and devices.

Responsibilities

• Answering incoming helpdesk enquiries.
• Providing support for complex IT, Network, and VOIP issues.
• Conducting client site checks, installations, and upgrades.

Skills

Customer Service

Problem Solving

Networking Protocols

Education

At least 1 year of experience in a similar role

Tools

Microsoft Office 2010-2019

Microsoft Office 365

Microsoft Server 2008

Exchange 2010/2013/2016/2019

Job description

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2nd Line IT Support Technician, Worthing

Client:

Location: Worthing, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

ad0b5cca4928

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Job Description

We are working with a growing MSP IT company in the Worthing area who are looking to recruit a friendly and experienced 2nd Line IT Support Technician for their busy help desk.

Role: 2nd Line IT Support

Area: MSP IT Support Company

Location: Worthing, West Sussex

Responsibilities:

• Answering incoming helpdesk enquiries and assisting the 1st Line Support team to resolve customer issues
• Providing support for more complex IT, Network, and VOIP issues
• Server configuration and monitoring
• Ensuring professional customer service and meeting SLAs
• Hands-on work with server and desktop products, networking components like routers, printers, and bespoke applications
• Potential to conduct client site checks, installations, and upgrades

Requirements:

• Previous experience at 2nd Line level
• Experience in an MSP environment preferred but not essential
• Proficiency with Microsoft Office 2010-2019 & Office 365 Administration
• Knowledge of Microsoft Server 2008 and Exchange 2010/2013/2016/2019
• Understanding of networking protocols and devices (e.g., Draytek, Netgear)
• Experience with Telephone Systems is an advantage but not required

Ideal candidates will be friendly with excellent customer service skills and at least 1 year of experience in a similar role. This is a great opportunity for career progression within a busy and successful company.

Package:

• Salary: £25,000 – £30,000 depending on experience
• 28 days holiday (including bank holidays)
• Company pension scheme
• Bonus scheme
• Private healthcare