IT Technician

Appoint-Ed Support Staff; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading educational organization in Manchester is seeking a junior IT Technician to provide essential IT support for staff and students. This role offers hands-on training, career progression, and various employee benefits. Ideal candidates will have an IT degree, customer service experience, and strong communication skills.

Benefits

Outstanding local authority pension (18.6% employer contribution)

Cycle-to-work scheme

Childcare vouchers and retail discounts

Free on-site parking

Paid training

Qualifications

• Full right to work in the UK.
• Experience in a customer-facing role.
• GCSEs in English and Maths.

Responsibilities

• First-line IT support for staff and students.
• Diagnosing and resolving hardware/software issues.
• Supporting classroom tech and network devices.

Skills

Communication

Problem-solving

Customer service

Education

Degree in IT

Tools

Windows 11

Microsoft Office 365

Basic Networking

Job description

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Are you a junior IT Technician with great people skills, ready to kick-start your career in a supportive, forward-thinking environment?

Would you love a role where you can:

• Work closely with an experienced IT Manager?
• Join a team that genuinely supports your growth?

This could be the opportunity you've been waiting for. Manchester Academy is part of United Learning, and we're looking for a permanent IT Graduate to join the team. You'll be based on-site, helping staff and students with day-to-day IT support, troubleshooting, and maintenance.

Please note:

• If you've applied to the same role at Albion Academy, your CV is already under consideration. Please don't reapply for this one.
• We are unable to consider applicants who require visa sponsorship now or at any point in the future.
• You must live within a 45-minute commute of Manchester Academy. This role is entirely on-site.

The offer:

• 37.5 hours per week, Monday to Friday (8:00-16:00, with some flexibility)
• Outstanding local authority pension (18.6% employer contribution)
• Based at one site - no weekend or evening work
• All training paid for
• Clear career progression
• Cycle-to-work scheme, childcare vouchers, and retail discounts
• Free on-site parking

The role includes:

• First-line IT support for staff and students
• Diagnosing and resolving hardware/software issues
• Supporting classroom tech and network devices
• Maintaining user accounts, AV equipment, backups, and security
• Escalating more complex issues to the wider IT tea

To apply, you must have:

• Full right to work in the UK. Unfortunately, we're not able to offer visa sponsorship for this role.
• A degree in IT from a UK university
• Experience in a customer-facing role (any sector)
• GCSEs in English and Maths
• Confidence using:
  * Windows 11
  * Microsoft Office and 365 (Teams, OneDrive, etc.)
  * Basic networking and user account setup
  * AV equipment in classrooms
• Strong communication and problem-solving skills
• A friendly, professional manner
• A genuine interest in learning and improving
• A commitment to safeguarding and data protection

Interested?
Send your CV via this advert.

This role is subject to an enhanced DBS check (child workforce).