IT Technician

Lift Schools; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Lift Schools is seeking an IT technician to support a growing network of schools from Lift Marling, Stroud, with travel to hub sites. You will help onboard four new schools from January and keep systems running smoothly for staff and pupils.

You will diagnose hardware and software issues, support printing, telephony, CCTV and classroom tech, and maintain AV, backups, and network services while delivering strong customer service.

Qualifications

• Level 3 qualifications (A levels or equivalent).
• Experience deploying applications and operating systems.
• Ability to diagnose and repair hardware and software issues.
• Strong communication and ability to explain tech to non-tech users.
• Organised, calm under pressure.

Responsibilities

• Resolve faults on Windows, Apple and Chrome devices to meet service levels.
• Support systems: printing, telephony, door access, classroom management and CCTV.
• Maintain and install audio-visual systems across school sites.
• Monitor broadband, single sign-on, backups and firewalls.
• Assist onboarding of four new schools joining the hub.
• Keep records in the service management system and maintain asset data.
• Provide excellent customer service and keep colleagues updated on progress.

Skills

Hardware/Software troubleshooting

Communication skills

Problem solving

Organization under pressure

Education

Level 3 qualifications

Job description

About the role

Lift Schools is looking for an IT technician to support our growing network of schools in the South West. Based primarily at Lift Marling in Stroud (Gloucestershire), you will support five current hub schools: Lift Marling, Lift Cam Woodfield Junior, Lift Berkeley, Lift Callowell, and Lift Hillview.

This is an exciting time to join us. The region is growing rapidly, and you will play a key role in supporting the onboarding of four new schools from January onwards.

This is a chance to ensure every school has the technology they need to help children learn, thrive and achieve. Working in a fast-paced environment with changing priorities, you will collaborate closely with IT colleagues and third-party partners. As a true team player, you'll help keep systems running smoothly, resolve issues quickly, and build trusted relationships with teachers and staff across your hub.

Key responsibilities

• resolve technical faults with Windows, Apple and Chrome devices, ensuring service levels are met;
• support key systems including printing, telephony, door access, classroom management and CCTV;
• maintain and install audio-visual systems across school sites;
• monitor and support systems such as broadband connectivity, single sign-on, backups and firewalls;
• support the successful technical onboarding of four new schools joining the hub;
• keep accurate records in the service management system and ensure asset management is up to date; and
• provide excellent customer service, keeping colleagues updated on progress and responding to requests with care.

What we're looking for

• level 3 qualifications (A levels or equivalent);
• background in supporting and deploying applications and operating systems;
• skills in diagnosing and repairing hardware and software issues;
• strong communication skills and the ability to share technical information in a user-friendly way;
• curiosity and a problem-solving approach, with the ability to learn quickly; and
• excellent organisation skills and the ability to stay calm and professional under pressure.

We'd also welcome relevant industry training such as CompTIA Security+, CompTIA Network+, ITIL Foundation or Google Certifications. An understanding of how schools operate and the daily IT challenges they face, or a background in education technology, would be ideal but is not essential.

Because regular travel between our hub schools is a core part of this role, you must hold a full UK driving licence and have access to a vehicle. Ideally, you will live within a 30-minute drive of Lift Marling in Stroud, which will serve as your base. Mileage for travel between schools during the working day will be reimbursed.

We are looking for someone who can start as soon as possible.

Who is Lift Schools?

Lift Schools is made up of 62 primary, secondary and special schools, educating more than 35,000 pupils across the country. We believe education can transform lives - and we want every child in our schools to achieve their full potential.

How we support you

We want you to feel supported, valued and able to grow throughout your career with Lift Schools. From high-quality professional development and career progression to wellbeing support and opportunities to connect and collaborate across our network, we invest in you so you can do your best work.