Technical Solutions Engineer

RAC; Walsall; On-site; GBP 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilbereich sucht einen technischen Lösungsingenieur, der innovative Unterstützung bietet. In dieser spannenden Rolle sind Sie verantwortlich für die Bereitstellung von Echtzeitlösungen und die Unterstützung von Teams vor Ort. Sie werden die Möglichkeit haben, Ihre technischen Fähigkeiten zu nutzen, um die Effizienz zu steigern und die Kundenzufriedenheit zu verbessern. Mit einem flexiblen Arbeitsmuster und einer Vielzahl von Vorteilen, einschließlich eines Pensionsplans und persönlicher Unterstützung, bietet diese Rolle eine hervorragende Gelegenheit, Teil eines dynamischen Teams zu werden, das sich für die Entwicklung und das Wohl seiner Mitarbeiter einsetzt.

Benefits

Pensionsplan mit Arbeitgeberbeitrag

Lebensversicherung

24/7 persönliche Unterstützung

Fahrzeug-Salär-Schema

Kostenloser Pannenservice

Zugang zu Online-Rabatten

Qualifications

• Mindestens NVQ Level 3 in Motor Vehicle Engineering erforderlich.
• Erfahrung in Diagnose und Reparatur mit Diagnosetools.

Responsibilities

• Lieferung technischer Lösungen über verschiedene Kommunikationskanäle.
• Unterstützung der Kontaktzentren mit Fernlösungen zur Effizienzsteigerung.

Skills

Diagnose und Reparatur

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Erfahrung mit Diagnosetools

Education

NVQ Level 3 in Motor Vehicle Engineering

Master Technician Qualification

High Voltage EV Systems Qualification

Tools

Diagnosetools und Software

Job description

About The Role

AtRAC we're not just about getting people back on the road, we're about driving innovation in automotive support. We're looking for passionate, technically skilled professionals to join us as Technical Solutions Engineers, based at our iconic RAC Bescot office.

As a Technical Solutions Engineer, you'll play a crucial role in providing real-time technical solutions to all RAC's teams, specifically frontline colleagues, ensuring effective vehicle repair and resolutions through expert advice and intelligent deployment decisions.

What you'll do...

• Deliver expert technical solutions via multiple communication channels to colleagues across the business

• Utilise the technical tool kit to support and influence roadside deployment decisions to optimise job resolution and correct resource alignment

• Provide live dynamic diagnostic assistance to roadside teams, delivering positive customer outcomes with a first-time solution to improve efficiency and productivity

• Support contact centre teams with remote resolutions to remove attendances that do not require a resource

• Maintain, manage and enhance the technical knowledge base across the RAC

• Occasionally support at roadside or other office locations where required

What you'll need...

• A minimum NVQ Level 3 in Motor Vehicle Engineering (essential)

• Master technician qualification or equivalent experience (desired)

• High voltage EV systems qualification (desired)

• Proven experience in diagnosis and repair, with strong use of diagnostic tools and software

• Excellent communication skills and a methodical approach to problem solving.

• A good understanding of operations and deployment systems within a roadside or workshop setting

• a proactive mindset with the ability to adapt quickly in a fast-paced environment.

What you'll get with the RAC...

• RAC offers breakdown support 24 hours a day 365 days a year to its members, as a result The Technical Solutions team are rostered Monday to Sunday between 7am - 9pm based on a 4 on, 4 off shifts in a work pattern of 40 hours weekly. There is a requirement for flexibility as the operating hours of the core operation is 0600 – 2300 where additional support may be required.

• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
  

• 2 x Basic Salary Core Employer Funded Life Assurance Cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering

• Confidential personal support service, available 24 hours per day every day of the year for both you and any family members aged 16+ in your household

• Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options

• Free RAC Ultimate Complete Breakdown Service from day one

• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more

About us

The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.

If this is the role for you, apply now!

Together we are all#OrangeHeroes.Be a part of our journey!