IT & Systems Support Engineer[1110450]

Richard Irvin FM; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading facilities management company is seeking an IT Support professional to join their team across the UK. The role involves providing first-line support for IT issues, troubleshooting hardware and software, and maintaining IT documentation. Ideal candidates will have experience in IT support and a strong understanding of Windows and Microsoft Office tools, ensuring seamless operations.

Qualifications

• Proven experience in an IT Support or similar technical support role.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Experience with Active Directory, Exchange Online, Azure, and basic networking.

Responsibilities

• Act as the first point of contact for IT support issues.
• Troubleshoot and resolve incidents related to laptop hardware and software.
• Assist in maintaining IT documentation and asset records.

Skills

Troubleshooting

Problem Solving

Customer Service

Communication

Tools

Windows OS

Microsoft Office 365

Active Directory

Exchange Online

Azure

Networking

Job description

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Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.

Responsibilities:

• Act as the first point of contact for IT support issues, escalating where necessary.
• Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
• Provide support remotely, over the phone, and in person when required.
• Assist in maintaining and updating IT documentation, asset records, and support procedures.
• Help achieve companywide ISO 27001 accreditation.
• Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.

Qualifications and Experience:

• Proven experience in an IT Support or similar technical support role.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
• Good understanding of IT hardware, peripherals, and mobile devices.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage workload effectively.