IT Service Desk Analyst - Circle Health Group

Circle Health Group; Glasgow; Remote; GBP 25,000; Full time

Job summary

Circle Health Group seeks an IT Service Desk Analyst to ensure prompt IT support for users. This fully remote position offers a competitive salary of £24,434 with additional benefits, emphasizing professional growth within a recognized healthcare organization. Candidates should have over three years of relevant experience.

Benefits

25 days holiday + bank holidays, increasing to 30 days with service

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Access to discounts and extensive rewards

Employee recognition programmes

Training and development opportunities

Qualifications

• 3+ years of experience in a professional IT service-oriented team.
• Experience supporting medium/large organization IT systems.

Responsibilities

• Respond to IT end-user incidents and service requests promptly.
• Maintain high user satisfaction and professionalism.
• Contribute to expanding service desk knowledgebase.

Skills

Windows OS support

Microsoft Office support

Basic network troubleshooting

Active Directory

Service Desk toolsets

Job description

IT Service Desk Analyst - Circle Health Group

Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group

IT Service Desk Analyst - Circle Health Group

Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group

IT Service Desk Analyst

Fully Remote/Working from Home with occasional travel

37.5 Hours & Permanent

Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's

Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

Overview

IT Service Desk Analyst

Fully Remote/Working from Home with occasional travel

37.5 Hours & Permanent

Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's

Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

We have an opportunity for an IT Service Desk Analyst to join our team of staff which has become available due to an internal promotion.

This is a Full time role for 37.5 hours a week.

Applicants Should Meet The Following Criteria

• Good (3+ years) experience of working in professional, service-oriented IT team; supporting a medium/large organisation (~£500M+ annual revenue, 6,000+ end-users, 40+ sites, 4000+ support calls per month)
• Good (3+ years) experience of:
• supporting Windows OS platform, including: Windows 7 & Windows 10
• supporting Microsoft Office 2010 & O365 products
• Basic network troubleshooting
• Active Directory platform, including: User administration, Group administration, Basic login troubleshooting
• Some (1+ years) practical experience of Service Desk toolsets
  
  

Duties Of This Role Include

• Respond promptly to IT end-user incidents, service requests or questions about IT Services working to defined IT SLAs and coordinating with others and/or escalating promptly when necessary.
• Ensure high level of user satisfaction through a professional appearance and a friendly and professional telephone and email writing manner combined with ability to translate information from technical to non-technical language.
• Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.
  
  

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
  
  

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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