IT & Systems Support Engineer

RSK Group; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the engineering sector is seeking an IT & Systems Support Engineer to join their Aberdeen team. The role is full-time and permanent, providing vital IT support across various systems. Candidates should possess strong troubleshooting skills and proven experience in technical support, with a focus on creating a robust IT environment. The position offers a competitive salary based on experience, alongside pension and life assurance benefits.

Benefits

Company Pension

Life assurance

Qualifications

• Strong knowledge of Windows 11 and Microsoft Office 365.
• Good understanding of IT hardware and peripherals.
• Full UK Driving license required.

Responsibilities

• Act as the first point of contact for IT support issues.
• Troubleshoot and resolve incidents related to laptop hardware and network connectivity.
• Manage user accounts and permissions in Active Directory and Azure.

Skills

Troubleshooting

Problem-solving

Customer service

Communication

Education

Experience in IT Support or similar technical support role

Tools

Windows 11

Microsoft Office 365

Active Directory

Exchange Online

Azure

Networking (TCP/IP, DNS, DHCP)

Job description

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Richard Irvin an RSK Group company are recruiting for a IT & Systems Support Engineer to join the team based in Aberdeen, UK. This is a full-time, permanent position.

Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.

Responsibilities:

• Act as the first point of contact for IT support issues, escalating where necessary.
• Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
• Provide support remotely, over the phone, and in person when required.
• Assist in maintaining and updating IT documentation, asset records, and support procedures.
• Help achieve companywide ISO 27001 accreditation.
• Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.

Qualifications and Experience:

• Proven experience in an IT Support or similar technical support role.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
• Good understanding of IT hardware, peripherals, and mobile devices.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage workload effectively.
• Full UK Driving license

Salary and Benefits:

• Salary depending on experience
• Company Pension
• Life assurance

#Consultancy #Recruitment #RSKfamily

Full Job Description attached

RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.

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Created on 25/06/2025 by TN United Kingdom