IT Systems Support Engineer

smart.co; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Systems Support Engineer to enhance user experience and maintain system integrity. This role focuses on supporting end users and hardware, ensuring compliance with internal policies, and fostering a culture of teamwork and continuous improvement. The successful candidate will engage with various departments, manage user access, and troubleshoot issues across a diverse tech stack. Join a forward-thinking company that values innovation and collaboration, offering a dynamic work environment where your contributions make a significant impact on financial wellbeing worldwide.

Benefits

25 days holiday per year

£500 annual training budget

Extensive private healthcare

Enhanced sick leave

Enhanced maternity and paternity leave

Death in service insurance

Fully-paid five-week sabbatical

In office wellbeing services

50% discount at Arena Flowers

Qualifications

• Strong knowledge of productivity platforms like Google Workspace and Microsoft 365.
• Experience with user management in Identity and Access Management.

Responsibilities

• Support end users and hardware to ensure reliable access to systems.
• Maintain documentation and compliance with Smart's policies.

Skills

Google Workspace

Microsoft 365

Identity and Access Management

Mobile Device Management

Windows

MacOS

iOS

Android

TCP/IP networking

VLANs

Tools

Jamf

InTune

Job description

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

As an IT Systems Support Engineer your primary focus will be supporting end users and hardware within all regions to ensure consistent and reliable access to systems and services. You will also be responsible for ensuring that Smart resources within the remit of the IT department are managed and maintained in accordance with Smart policies and procedures including ensuring that registers and databases are kept up to date.

Main responsibilities:

• Work collaboratively within your immediate team, wider IT and Cyber team and across departments within Smart.
• Ensure systems, services and processes are supported and maintained within Smart Pensions’ prescribed standards, policies and compliance frameworks.
• Effectively communicate issues, incidents and problems affecting systems, services and processes across our full tech stack.
• Ensure documentation, registers and related CMDB artefacts and Smart resources are implemented and maintained to a high standard.
• Support a culture of openness, transparency and teamwork within your immediate team, wider IT team and across departments within Smart.
• Facilitate and participate in knowledge sharing activities within your immediate team, wider IT and Cyber team and across departments within Smart.
• Promote and foster a culture of continuous improvement by example.
• Actively participate in incident management activities within the IT team and across departments within Smart.
• Ensure devices remain compliant with Smart’s policies, configuration policies and adopted standards e.g. Smart Corporate IT Vulnerability and Patching Management Policy, CIS Benchmarks, ISO27001.
• Ensure only authorised access is granted and maintained to systems and services managed by Smart IT.
• Manage and maintain user and device lifecycle management with Smart’s own and adapted policies, processes and procedures.
• Other activities as required.

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Demonstrate a good level of working knowledge of the administration of productivity and collaboration platforms including Google Workspace and Microsoft 365.
• Demonstrate a working knowledge in the management and maintenance of users, their credentials and access assignment within Identity and Access Management platforms.
• Demonstrate a practical level of working knowledge of Mobile Device Management platforms including Jamf and InTune.
• Demonstrate a high level of proficiency in working with Windows, MacOS, iOS and Android operating systems.
• Demonstrate the ability to manage and troubleshoot issues for users and devices within EDR, web proxy, and traffic management and inspection tooling.
• Have practical experience with the configuration of TCP/IP networking and VLANs in WAN/LAN environments within local networking environments.
• Demonstrate strong communication skills that deliver the right message at the right time to the right audience and at the right level.
• Demonstrate the ability to make data driven decisions with pragmatism and at pace.
• Demonstrate the ability to effectively identify issues, implement workarounds and find solutions to problems reported or otherwise identified within the IT environment.
• Use your own initiative to discover issues and find solutions without having to consistently rely on others for direction and support.
• Demonstrate a commitment to teamwork and support for your colleagues.

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.

BENEFITS

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development.
• Extensive private healthcare, including dental, eyecare and EAP.
• Enhanced sick leave (three months’ pay per year).
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid).
• Death in service insurance cover.
• Fully-paid five-week sabbatical after five years of employment.
• In office wellbeing, such as manicures, massages and barbers.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.