IT Systems Support Engineer

smart.co; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking an IT Systems Support Engineer to enhance user experience and ensure seamless access to systems. This role focuses on supporting end users and managing IT resources while promoting a culture of collaboration and continuous improvement. You will be responsible for maintaining documentation and compliance with standards, troubleshooting issues, and fostering teamwork across departments. Join a forward-thinking firm that values initiative and offers a supportive environment to grow your career while making a significant impact in transforming financial wellbeing.

Benefits

25 days’ holiday, increasing with service

£500 annual training budget

Private healthcare including dental and eye care

Enhanced sick leave and parental leave policies

Death in service cover

Five-week sabbatical after five years

Wellbeing activities in the office

50% discount on orders from Arena Flowers

Qualifications

• Knowledge of Google Workspace and Microsoft 365 administration.
• Experience managing users and access in IAM platforms.

Responsibilities

• Support end users and hardware to ensure reliable access to systems.
• Manage and maintain IT resources in accordance with company policies.

Skills

Google Workspace administration

Microsoft 365 administration

User management in IAM platforms

Mobile Device Management (Jamf, Intune)

Troubleshooting EDR and network tools

TCP/IP networking

Strong communication skills

Problem-solving skills

Teamwork

Job description

Join to apply for the IT Systems Support Engineer role at Smart Pension

At Smart, our mission is to transform retirement, savings, and financial wellbeing across all generations worldwide.

The Role

As an IT Systems Support Engineer, your primary focus will be supporting end users and hardware across all regions to ensure consistent and reliable access to systems and services. You will also be responsible for managing and maintaining Smart resources within the IT department in accordance with company policies, including keeping registers and databases up to date.

Main Responsibilities

• Collaborate within your immediate team, wider IT and Cyber teams, and across departments.
• Support and maintain systems, services, and processes within prescribed standards and policies.
• Communicate issues, incidents, and problems affecting systems and services effectively.
• Maintain documentation, registers, and CMDB artifacts to a high standard.
• Promote a culture of openness, transparency, and teamwork.
• Participate in knowledge sharing activities.
• Foster continuous improvement.
• Participate in incident management activities.
• Ensure device compliance with policies and standards such as ISO27001.
• Manage access controls and user/device lifecycle management.
• Perform other related activities as required.

Who We Are Looking For

We value a 'can do' attitude and welcome applications even if you don't meet every criterion:

• Knowledge of Google Workspace and Microsoft 365 administration.
• Experience managing users and access in IAM platforms.
• Knowledge of Mobile Device Management platforms like Jamf and Intune.
• Proficiency with Windows, MacOS, iOS, and Android.
• Ability to troubleshoot issues with EDR, web proxy, and network tools.
• Understanding of TCP/IP networking and VLAN configuration.
• Strong communication skills.
• Data-driven decision-making ability.
• Problem-solving skills and initiative.
• Teamwork and supportiveness.

Benefits

• 25 days’ holiday, increasing with service.
• £500 annual training budget.
• Private healthcare including dental and eye care.
• Enhanced sick leave and parental leave policies.
• Death in service cover.
• Five-week sabbatical after five years.
• Wellbeing activities in the office.
• 50% discount on orders from Arena Flowers.

If you’re interested in joining us and making a difference, we’d love to hear from you!