Business System Support Engineer

Salisbury Group; Milton Keynes; Remote; GBP 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Business Systems Support Engineer to enhance and optimize organizational systems. This role offers the chance to work primarily from home while supporting ERP and CAFM platforms. You will play a crucial role in ensuring smooth operations by providing technical support, managing data, and implementing process improvements. With a focus on continuous innovation, you will leverage cutting-edge technologies and collaborate with stakeholders to tailor system functionalities. Join a collaborative team culture that emphasizes professional development and a flexible working environment, making a real impact on business processes and systems.

Benefits

Flexible home-based working environment

Continuous learning and professional development opportunities

Collaborative and supportive team culture

Opportunity to work with cutting-edge technologies

Qualifications

• GCSE in English and Maths or equivalent required.
• Experience with CAFM or ERP systems and Business Intelligence tools.

Responsibilities

• Support and optimize ERP and CAFM systems, ensuring smooth operations.
• Utilize SQL for data management and automate workflows with Python/Java.

Skills

Oracle SQL

Business Intelligence tools

Advanced Excel skills

Data analysis using LLM

Process design and implementation

Technical support

Education

GCSE in English and Maths or Equivalent

Tools

CAFM systems

ERP systems

Cognos

Python

Java

Job description

About The Role

Atlas Workplace Services are seeking a dedicated and skilled Business Systems Support Engineer to join our dynamic team. This role is primarily home-based, with occasional travel to Milton Keynes. The successful candidate will be responsible for the support, optimisation, and enhancement of our organisational systems and processes, including ERP and CAFM platforms. You will ensure their optimal functionality and provide technical support to end-users.

Principal Duties and Responsibilities

Systems Implementation, Integration, and Support

• Provide hands-on support for ERP, CAFM, or similar business systems, addressing user issues and ensuring smooth day-to-day operation.
• Assist with the integration of systems and ensure compatibility with existing processes and software.
• Work collaboratively with stakeholders to tailor system functionalities to meet evolving business needs.

Data Management and Automation

• Utilise SQL to manage, extract, and manipulate large datasets to ensure accurate and efficient reporting.
• Employ Python/Java to automate repetitive workflows and enhance system integration processes.
• Maintain data accuracy and integrity across systems and databases.

Business Process Analysis and Improvement

• Work with business stakeholders to analyse existing workflows and identify inefficiencies.
• Design, document, and implement process improvements to enhance operational performance.

Artificial Intelligence and Next-Gen Tools

• Leverage knowledge of LLMs and their applications to identify opportunities for automation and improved efficiency.
• Explore possibilities for integrating AI-driven tools, enhancing systems to meet future requirements.

Reporting and Dashboard Design

• Develop and maintain dashboards, reports, and data visualisations using Cognos.
• Translate raw data into meaningful insights, enabling data-driven decision making across departments.

Continuous Innovation and Support

• Proactively identify and resolve technical challenges to ensure uninterrupted system performance.
• Stay informed on new tools and technologies and assess their potential value to the organisation.
• Provide end-user training and documentation for supported systems and processes.

About You

Minimum Qualifications, Certifications, and Training Required

• GCSE in English and Maths or Equivalent.

Essential Knowledge, Skills, and Experience for this Role

• Competent with Oracle SQL.
• Experience with CAFM or ERP systems.
• Experience with Business Intelligence tools (e.g., Cognos).
• Advanced Excel skills including Visual Basic.
• Experience of data analysis using an LLM.
• Experience with process design and implementation.

Why Join Us?

• Flexible home-based working environment.
• Opportunity to work with cutting-edge technologies and innovative solutions.
• Collaborative and supportive team culture.
• Continuous learning and professional development opportunities.

If you are passionate about optimising business systems and processes and have the skills and experience we are looking for, we would love to hear from you!

About The Company

Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.