Operations Support Manager

DHL Supply Chain; Burton upon Trent; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking an Operations Support Manager for our Burton upon Trent site. The role combines Health & Safety support, project delivery, training oversight and colleague engagement to drive positive change.

The position involves managing training, digitalisation initiatives and engaging stakeholders, with a focus on delivering an exceptional operational experience in a busy logistics environment.

Qualifications

• Experience in an operational role, or graduate placement in a fast-paced site environment.
• Strong IT skills with ability to learn new systems quickly and adapt to digital tools.
• ExcellentHealth & Safety awareness and compliance mindset.
• Proactive, communicative and able to engage with colleagues at all levels.

Responsibilities

• Support Health & Safety agenda by maintaining compliance systems, reporting and documentation.
• Own site projects and digitalisation initiatives; roll out new technology and drive continuous improvement.
• Oversee site training function; manage Driver Trainers and plan training activities.
• Act as Engagement Champion; create communications, update displays, keep colleagues informed and motivated.
• Build relationships with stakeholders and customers; provide regular updates and attend customer meetings.

Tools

Microsoft Office

IT systems

Job description

Pay Rate: £36,800
Grade: RCS L
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Monday - Friday 8am - 4pm
Location: Burton-upon-Trent - DE14 1PT

We're looking for a dynamic and engaging Operations Support Manager to join our Burton upon Trent site.

This is a varied role where no two days are the same, combining Health & Safety support, project delivery, training oversight and colleague engagement.

If you're a natural relationship-builder, confident working with people at all levels, and excited by the opportunity to drive positive change, we'd love to hear from you.

A TYPICAL DAY MAY INVOLVE

• Supporting the site's Health & Safety agenda by maintaining compliance systems, reporting and documentation, ensuring key activities are completed accurately and on time, and acting as a key liaison with the Health & Safety Business Partner
• Taking ownership of site projects and digitalisation initiatives, supporting the rollout of new technology, embracing innovative ways of working and driving continuous improvement across the operation
• Overseeing the site training function, managing a team of Driver Trainers, reviewing training plans, supporting HR-related activities and helping to ensure training remains effective and compliant
• Being the site's Engagement Champion, creating and sharing engaging communications, updating digital displays and finding creative ways to keep colleagues informed, connected and motivated
• Building strong relationships with stakeholders and customers, providing regular updates, attending weekly customer meetings and helping to deliver an exceptional operational experience

THIS ROLE WOULD SUIT PEOPLE WHO

• A confident and engaging communicator who enjoys building relationships and can comfortably interact with colleagues at all levels, from drivers and trainers to customers and senior stakeholders
• A proactive and dynamic individual who thrives in a fast-paced environment, takes ownership of their workload, manages their own diary effectively and isn't afraid to ask questions or take the initiative
• A tech-savvy problem solver with strong IT skills and the ability to quickly learn new systems, software and digital tools. Experience with Microsoft Office is essential, whilst training can be provided on site-specific platforms
• Someone with an understanding of Health & Safety within an operational environment, who can maintain attention to detail, support audits and compliance activities, and contribute to a strong safety culture
• A motivated learner with experience gained through a similar operational role, placement or graduate position, who is eager to develop, embrace change, lead projects and make a positive impact across the site

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 31st August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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