IT Support Assistant

ID Logistics; Churchover CP; On-site; GBP 27,000 - 32,000; Full time

Job summary

ID Logistics in the UK is seeking an IT Support Technician to join our Rugby site on a full-time, on-site basis. You will provide first-line IT support for hardware, software, networks and warehouse technologies, helping keep operations running smoothly.

The successful candidate will have experience in a logistics or fast-paced environment, strong troubleshooting skills, and excellent communication to support both technical and non-technical colleagues.

Qualifications

• Previous IT support experience in logistics or warehouse environments.
• Strong IT troubleshooting across hardware, software, networks.
• Experience with warehouse tech: handheld scanners, RF devices, label printers.
• Excellent communication and documentation skills.

Responsibilities

• Provide first-line IT support for hardware, software, and networks.
• Log and manage incidents via the ticketing system.
• Assist with setup, installation, and maintenance of IT equipment.
• Troubleshoot across OS, applications, networks, and hardware.
• Onboard new employees and manage device access.
• Support system updates and routine maintenance.
• Maintain technical documentation and inventory records.
• Support IT security processes including MFA.
• Collaborate with IT team on projects.
• Deliver proactive customer service.

Skills

IT support

Troubleshooting

Warehouse tech support

Microsoft Office

Windows OS

Communication skills

Organisation

Documentation

Ticketing systems

Independent worker

Tools

WMS

RF devices

Handheld scanners

Printers

Job description

Salary: £27,000 - 32,000 per year

Requirements

• Previous experience in an IT support role, ideally within a warehouse, logistics, or fast-paced operational environment.
• Strong understanding of basic IT troubleshooting, including hardware, software, networks, and peripheral devices.
• Experience supporting warehouse technologies such as handheld scanners, label printers, RF devices, and Warehouse Management Systems (WMS).
• Ability to diagnose and resolve first-line issues quickly to minimise operational downtime.
• Good knowledge of Microsoft Office, Windows operating systems, and common business applications.
• Strong communication skills, able to support both technical and non-technical colleagues in a clear, patient way.
• Excellent organisational and time-management skills, with the ability to prioritise tasks based on operational impact.
• High attention to detail when logging incidents, updating records, and completing documentation.
• Familiarity with IT ticketing systems and following escalation procedures.
• Ability to work independently, use initiative, and remain calm when responding to urgent operational issues.
• A proactive, customer-focused attitude, with a commitment to supporting smooth warehouse operations.

Responsibilities

• Provide first-line support for hardware, software, and network issues, ensuring fast and effective resolutions.
• Log, track, and manage incidents through the ticketing system, escalating when needed.
• Support the setup, installation, and maintenance of IT equipment and systems.
• Troubleshoot issues across operating systems, applications, networks, and hardware.
• Assist with onboarding new employees, setting up devices, accounts, and access.
• Support system updates, patches, and routine maintenance.
• Keep technical documentation, procedures, and troubleshooting records up to date.
• Maintain accurate hardware and software inventory records.
• Support IT security processes, including account management and MFA.
• Collaborate with the wider IT team on projects and long-term improvements.
• Deliver excellent customer service with a friendly, professional, and proactive approach.

Technologies

• Hardware
• Support
• Network
• Security
• Windows

We are ID Logistics, an international contract logistics group operating in 20 countries with more than 42,000 employees and over 8.0 million square meters of warehousing across Europe, America, Asia, and Africa. We have been growing for 25 years with a strong focus on innovation, operational excellence, and technology-led logistics solutions across retail, industry, detail picking, healthcare, and e-commerce. Our UK presence is expanding quickly, and this is a full-time, on-site role at our new Rugby site. We value teamwork, precision, and speed, and we welcome ideas and experience from every employee as we continue to grow our UK operations.