IT Systems Lead — Exec Support & Security Initiatives

Reflection; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Top-tier compensation

Comprehensive medical, dental, vision insurance

Fully paid parental leave

Paid time off

Daily lunch and dinner

Job summary

Reflection in Greater London is seeking a Member of Technical Staff - IT Engineer to manage operational and strategic IT responsibilities. You will handle IT requests, improve processes, and support executives in a customer-facing role.

The ideal candidate has recent experience with Tier 1 and Tier 2 support, strong technical expertise, and knowledge of both macOS and Windows systems. Great benefits include competitive compensation, comprehensive insurance, and paid parental leave.

Qualifications

• Recent experience with Tier 1 and Tier 2 IT support.
• Comfort in a customer-facing role dealing with diverse clients.
• Strong technical depth and domain expertise.

Responsibilities

• Handle day-to-day operational IT requests.
• Define and implement efficient IT processes.
• Provide white-glove operational support for executives.

Skills

Tier 1 and Tier 2 IT support

Customer-facing communication

macOS and Windows

User onboarding and offboarding

MDM solutions

Google Workspace administration

Technical communication

Tools

Rippling

Okta SSO

Jamf

Google Workspace

Slack

Jira

Linear

Job description

Reflection in Greater London is seeking a Member of Technical Staff - IT Engineer to manage operational and strategic IT responsibilities. You will handle IT requests, improve processes, and support executives in a customer-facing role.

The ideal candidate has recent experience with Tier 1 and Tier 2 support, strong technical expertise, and knowledge of both macOS and Windows systems. Great benefits include competitive compensation, comprehensive insurance, and paid parental leave.