IT Systems Engineer

CRG TEC; City Of London; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Private healthcare

Dental

27 days holiday + more

Job summary

CRG TEC is seeking an IT Systems Engineer in London. You will own day-to-day internal IT for around 60 users across the UK and international offices, with autonomy and guidance from one of the co-founders.

You’ll manage the Microsoft environment (365, SharePoint, Teams, OneDrive, AD), laptops and user accounts, and help improve IT delivery through automation and internal projects. AWS exposure offers further learning.

Qualifications

• Around 2–3 years IT experience with MS365 and AD.
• Good grounding in Windows devices and general IT troubleshooting.
• Basic networking knowledge (IP, DNS, firewalls) highly useful.
• Familiarity with Macs, SharePoint, Intune/device management, AWS, Salesforce or NetSuite is a plus.

Responsibilities

• Look after internal Microsoft environment across Microsoft 365, SharePoint, Teams, OneDrive and Active Directory.
• Manage laptops/devices, starters/leavers, user accounts and equipment configurations.
• Serve as the go-to person for IT issues and improve delivery, automation and internal projects.
• Some exposure to AWS and wider SaaS platforms, with opportunities to learn.

Skills

IT experience

Microsoft 365

Active Directory

Windows devices

IT troubleshooting

Communication

Tools

Microsoft 365

SharePoint

Intune/device management

AWS

Salesforce

NetSuite

Job description

IT Systems Engineer

Base Salary: £31,000 £35,000

Benefits:

• Private healthcare & dental, 27 days holiday + more

Location: Whitechapel, London 3 days a week in the office

The opportunity:

This is a great next step for someone with a couple of years IT experience who wants more ownership than simply working through a support queue.

You ll be joining a SaaS business as the go‑to person for day‑to‑day internal IT, supporting around 60 users across the UK and international offices. It s a small environment, so you ll get plenty of autonomy, but you ll also have direct access to one of the co‑founders who will help mentor and develop you.

A lot of the repetitive support work has already been automated, which means this isn t just a case of resetting passwords all day. You ll still look after the day‑to‑day IT environment, but there ll also be opportunities to get involved in improvement work, automation and internal projects.

Day to day

You ll look after the internal Microsoft environment, supporting users across Microsoft 365, SharePoint, Teams, OneDrive and Active Directory.

You ll manage laptops and devices, handle starters and leavers, create user accounts and make sure equipment is configured properly. You ll also be the person people come to when monitors, printers, meeting rooms or other bits of physical IT aren t behaving themselves.

Alongside the BAU work, you ll help improve how internal IT is delivered. That could mean building out automation, improving processes, creating user guides or getting involved in projects set by the co‑founder.

There s some exposure to AWS and wider SaaS platforms too, so there s plenty to learn if you re someone who likes figuring things out rather than waiting to be shown every step.

Who we are looking for

You ll probably have around 2 3 years IT experience and be ready for a role where you can take a bit more responsibility.

A good grounding across Microsoft 365, Active Directory, Windows devices and general IT troubleshooting is important. Some knowledge of networking fundamentals such as IP, DNS and firewalls would also be useful, although the core network itself is managed externally.

Experience with Macs, SharePoint, Intune/device management, AWS, Salesforce or NetSuite would all be useful, but you don t need to tick every box.

The bigger thing is attitude.

They re looking for someone curious, personable and comfortable working things out. Someone who can be given a problem they haven t seen before, go away, research it and come back with an answer rather than immediately passing it on.

You ll be interacting with people across the whole business, so you need to be able to communicate well too. This won t suit someone who wants to sit behind a screen all day and avoid speaking to people.

The Next Steps

If you ve got a couple of years IT experience and you re looking for a role where you can take more ownership, learn directly from senior people in the business and start getting involved in more than just support tickets, this could be a really good move.