Senior Support Engineer

Spectrum IT Recruitment; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

Central London offices

Job summary

Spectrum IT Recruitment is sourcing an IT Support Lead / Senior Support Engineer for a London-based financial services business. The role is hybrid with 2 days of work from home and offices in Central London, supporting staff and traders and ensuring IT systems are fit for purpose and secure.

The position involves resolving issues quickly, leading IT initiatives, and exploring AI-driven improvements while reporting to an IT Director. UK-based eligibility is required.

Qualifications

• Broad IT background supporting software, hardware and networks.
• Experience onboarding and user adoption in Microsoft/Windows with Mac is desirable.
• 1st-3rd line support experience with MSP liaison.
• Commercial experience with AI tooling such as Claude or Copilot.

Responsibilities

• Lead internal IT support for staff and traders.
• Balance IT tickets with proactive IT improvements and automation exploration.
• Research how to utilise AI to streamline business processes and enhance IT security.
• Stay up-to-date with new technologies and security practices.

Skills

IT leadership

Software & hardware

1st-3rd line support

AI tooling

Tools

Claude

Copilot

Job description

£45-55k - London offices + hybrid working

An IT Support Lead / Senior Support Engineer opportunity for an established financial services business, supporting internal staff and traders at their London offices. The IT Support Lead will be the main internal IT point of contact for all stakeholders, to make sure issues are resolved quickly and their IT estate is fit for purpose and secure.

The IT Support Leadwould report to an IT Director and support modern IT adoption across a business, the role being split between IT tickets and issues and more proactive activities such as researching how they can utilise AI to streamline business processes, keep up to date with new technology and IT security, etc.

Essential skills:

• A broad IT background, previous experience supporting Software, Hardware, and Networks
• Onboarding and user adoption across Microsoft, Windows environments with Mac experience highly desirable
• 1st, 2nd, 3rd line support experience with previous experience liaising with external MSP’s
• Commercial experience with AI tooling, such as Claude, Copilot or similar
• IT leadership experience is beneficial, but there won’t be any direct reports.

The business offer hybrid working with 2 days WFH each week with offices in Central London.

All candidates must be UK based and eligible to work in the UK without sponsorship