IT Systems Engineer

CRG | TEC Recruitment; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

CRG | TEC Recruitment is seeking an IT professional to take ownership of day-to-day internal IT in a SaaS environment. You’ll support around 60 users across the UK and international offices with autonomy and direct access to a co-founder for mentoring.

The role goes beyond password resets, offering opportunities to work on automation, improvements, and internal projects while expanding exposure to AWS and other SaaS platforms.

Qualifications

• 2–3 years of IT experience and readiness for more ownership.
• Strong grounding in Microsoft 365, Active Directory, Windows devices, and troubleshooting.
• Knowledge of networking basics (IP, DNS, firewalls) is useful.

Responsibilities

• Support day-to-day IT operations across Microsoft 365, SharePoint, Teams, OneDrive, and Active Directory.
• Manage laptops and devices; handle starters, leavers, and device provisioning.
• Improve IT delivery through automation, processes, and user guides.
• Get involved in internal projects and automation initiatives.

Skills

Microsoft 365

Active Directory

Windows OS

Networking basics

Troubleshooting

Communication

Tools

Intune

SharePoint

AWS

Salesforce

NetSuite

Job description

Location: Whitechapel, London – 3 days a week in the office

The opportunity:

This is a great next step for someone with a couple of years’ IT experience who wants more ownership than simply working through a support queue.

You’ll be joining a SaaS business as the go-to person for day-to-day internal IT, supporting around 60 users across the UK and international offices. It’s a small environment, so you’ll get plenty of autonomy, but you’ll also have direct access to one of the co-founders who will help mentor and develop you.

A lot of the repetitive support work has already been automated, which means this isn’t just a case of resetting passwords all day. You’ll still look after the day-to-day IT environment, but there’ll also be opportunities to get involved in improvement work, automation and internal projects.

Day to day

You’ll look after the internal Microsoft environment, supporting users across Microsoft 365, SharePoint, Teams, OneDrive and Active Directory.

You’ll manage laptops and devices, handle starters and leavers, create user accounts and make sure equipment is configured properly. You’ll also be the person people come to when monitors, printers, meeting rooms or other bits of physical IT aren’t behaving themselves.

Alongside the BAU work, you’ll help improve how internal IT is delivered. That could mean building out automation, improving processes, creating user guides or getting involved in projects set by the co-founder.

There’s some exposure to AWS and wider SaaS platforms too, so there’s plenty to learn if you’re someone who likes figuring things out rather than waiting to be shown every step.

Who we are looking for

You’ll probably have around 2–3 years’ IT experience and be ready for a role where you can take a bit more responsibility.

A good grounding across Microsoft 365, Active Directory, Windows devices and general IT troubleshooting is important. Some knowledge of networking fundamentals such as IP, DNS and firewalls would also be useful, although the core network itself is managed externally.

Experience with Macs, SharePoint, Intune/device management, AWS, Salesforce or NetSuite would all be useful, but you don’t need to tick every box.

The bigger thing is attitude.

They’re looking for someone curious, personable and comfortable working things out. Someone who can be given a problem they haven’t seen before, go away, research it and come back with an answer rather than immediately passing it on.

You’ll be interacting with people across the whole business, so you need to be able to communicate well too. This won’t suit someone who wants to sit behind a screen all day and avoid speaking to people.

The Next Steps

If you’ve got a couple of years’ IT experience and you’re looking for a role where you can take more ownership, learn directly from senior people in the business and start getting involved in more than just support tickets, this could be a really good move.