IT Systems Lead

MHA; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

33 days holiday

Employee Assistance Programme

Job summary

MHA is seeking a skilled professional to lead systems management and data analysis. The position requires at least 3 years of experience, focusing on improving business processes and system efficiencies. Candidates should possess thorough knowledge of Microsoft products and data integration principles.

The role offers competitive benefits, including 33 days of holiday, flexible working hours, and access to an Employee Assistance Programme. This is an opportunity for growth in a supportive environment.

Qualifications

• Minimum 3 years’ experience supporting and managing systems.
• In depth knowledge of systems, data, integration principles.
• Ability to build accurate reporting using Power BI.

Responsibilities

• Lead business process and data mapping.
• Research, design, and implement systems solutions.
• Deliver professional IT service to customers.

Skills

System management experience

Data analysis skills

Microsoft 365 knowledge

Project management principles

Power BI expertise

Education

Microsoft Data and AI certification

Microsoft 365 certification

Project management certification

Tools

Microsoft Power

Automation technology

Job description

Location

London, could be Milton Keynes, Birmingham or Preston

Salary

Depending on experience + benefits

Purpose of the role

• No people management elements.
• Dynamic, confident and driven with excellent communication skills; natural ability to build effective relationships and influence key colleagues.
• Lead and become expert responsible for systems; these will be agreed with each person and could include core systems, functional systems, automation, data, integration and security.
• Analyse business systems and associated data, gain deep understanding and work with stakeholders to identify opportunities and implement improvements.
• Deep understanding of systems and data; analyse systems and create a roadmap for improvement, then implement directly or manage external providers and business resources.
• Flexibility essential; comfortable working on changes large and small, directly or leading a team of resources, running several work packages simultaneously.
• Responsible for business process improvement and system enhancement; expert in understanding process, identifying improvements, creating compelling business cases and delivering projects.
• Constantly seek to make systems operate faster, with greater functionality and enhanced security.

Qualifications / Experience

• Microsoft 365 certification highly desirable.
• Microsoft Data and AI certification highly desirable.
• Project management highly desirable.

Essential skills

• Minimum 3 years’ experience supporting and managing systems in a similar business context.
• In depth knowledge of systems, data, integration and associated principles.
• Highly skilled in analysis and manipulation of data.
• Ability to build accurate and visually compelling reporting using tools such as Power BI.
• Experience creating requirements specification and taking them to market for solutions.
• Excellent knowledge of Microsoft products, particularly Office 365 and Microsoft Power.
• Use of automation technology to improve business processes is a distinct advantage.
• Good general knowledge of end‑user technologies (PCs, Audio‑Visual, Mobile Phones, Telephone systems).
• Broad understanding of technology and a good level of awareness of technical concepts.
• Understanding of project management principles.

Main Responsibilities

• Subject matter expert for designated areas (e.g. Automation, Data, Systems, Security).
• Lead business process and data mapping.
• Run checks against performance of systems, own actions that arise.
• Chair systems working groups, ensure scheduling and that actions are recorded and followed through to the agreed time.
• Work with stakeholders to identify improvements or solutions to business problems.
• Understand business requirements and design solutions that exceed expectations.
• Research, design and implement systems and solutions appropriate for our business tree.
• Build forms and simple applications to supplement existing off‑the‑shelf applications.
• Identify and implement initiatives that save time, add functionality or improve decision making.
• Regularly research technology solutions to business problems and prepare succinct business cases for cost‑effective improvements.
• Review existing technology investments and identify opportunities to improve performance and/or reduce cost.
• Drive usage and adoption of key systems in the business; use data to demonstrate usage levels and trends.
• Contribute high‑quality systems documentation and training articles.
• Deliver professional, courteous and proactive IT service to customers.
• Deliver written work to a high standard and adhere to firm policies for document release.
• Keep information secure and prevent inappropriate disclosure.
• Ensure operations under management sustain appropriate quality assurance standards.
• Accept additional responsibilities as requested by Head of IT Systems and Security.
• Project a professional image at all times.
• Ensure colleagues comply with firm procedures.
• Carry out duties in accordance with Equal Opportunities and Health and Safety policies.
• Maintain high standards of work quality, personal presentation and conduct.
• Hold a valid driving licence.
• Reporting and administrative duties.
• Data administration as required.
• Weekly and monthly management reporting as requested.
• Financial responsibilities and authority limits.

Benefits

Agile Working: Enjoy the flexibility of core hours from 10 AM to 2 PM and two home working days, allowing you to balance work and personal commitments.

33 days holiday (including bank holidays), with the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days).

Competitive salary package.

Employee recognition awards: Outstanding Performance Award Bonus and other recognition initiatives.

New and improved programme for succession planning and supportive management structure to help you realise your potential.

Employee Assistance Programme: Access a free confidential 24‑hour support service, including unlimited counselling sessions and virtual doctors available for you and your family.

Competitive benefits associated with a culture that values continuous learning and growth.