IT Support & Training Coordinator

Ryder Reid Legal; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Ryder Reid Legal in London is seeking an IT Support professional to join a highly regarded IT team. The role blends hands-on technology support, user coaching and guidance on adoption, while promoting best practices and security.

You will be the trusted point of contact for end users, helping to improve efficiency, deliver training, and collaborate with wider IT teams to resolve issues and drive continuous improvement.

Qualifications

• Approximately 3 years of IT support experience.
• Experience in a law firm or professional services is advantageous.
• Strong working knowledge of Microsoft Office applications.
• Excellent communication and interpersonal skills.
• An organised, detail-oriented approach and ability to prioritise under pressure.
• IT-related degree beneficial but not essential.

Responsibilities

• Provide hands-on support for IT systems, applications and devices.
• Assist users with Microsoft Office, document management systems and other business-critical applications.
• Deliver training and guidance to improve technology adoption and user proficiency.
• Respond to and elevate technical issues through the service management platform.
• Collaborate with wider IT teams to ensure efficient issue resolution.
• Identify trends, recurring issues and opportunities for process improvements.
• Promote technology best practices, security standards and firm policies.
• Build strong relationships with stakeholders across the business and provide high levels of customer service.

Skills

IT support

MS Office proficiency

Communication skills

Problem solving

Organisational skills

Stakeholder engagement

Education

IT degree beneficial

Job description

Ryder Reid Legal in London is seeking an IT Support professional to join a highly regarded IT team. The role blends hands-on technology support, user coaching and guidance on adoption, while promoting best practices and security.

You will be the trusted point of contact for end users, helping to improve efficiency, deliver training, and collaborate with wider IT teams to resolve issues and drive continuous improvement.