Client-Facing Tech Support & Adoption Specialist

Ryder Reid; City Of London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Ryder Reid is seeking a Technology Support Coordinator for its London office. This full-time, office-based role involves working closely with lawyers and business services to maximise technology use and deliver exceptional support.

The ideal candidate has around 3 years of IT support experience and a client-focused mindset. You'll engage in technology troubleshooting, user coaching, and best-practice guidance, with opportunities to influence technology adoption, security standards, and process

Qualifications

• Around 3 years' IT support experience in a professional environment.
• Experience in a law firm or professional services environment is advantageous.
• Strong knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Excellent in-person and written communication skills with a client-facing approach.
• Proactive, problem-solving mindset with ability to train users.

Responsibilities

• Provide hands-on support for a range of technologies, applications and devices.
• Assist users with Microsoft Office and document management systems.
• Deliver training, coaching and guidance to improve technology adoption and user proficiency.
• Respond to and escalate technical issues through the service management platform.
• Work with IT teams to ensure efficient issue resolution.

Skills

IT support

Microsoft Office

Customer service

Communication skills

Education

IT-related degree (beneficial)

Job description

Ryder Reid is seeking a Technology Support Coordinator for its London office. This full-time, office-based role involves working closely with lawyers and business services to maximise technology use and deliver exceptional support.

The ideal candidate has around 3 years of IT support experience and a client-focused mindset. You'll engage in technology troubleshooting, user coaching, and best-practice guidance, with opportunities to influence technology adoption, security standards, and process