IT Support - Trainee

ramsac; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

ramsac is seeking a self-motivated IT Support Consultant Trainee to deliver outstanding customer service and support to clients. Your role will involve troubleshooting a variety of technical issues, managing client communication, and collaborating on solutions. A genuine interest in IT and a desire to build your career in a supportive team environment are essential.

Qualifications

• Passion for technology and desire to learn and grow.
• Experience providing excellent customer service.
• Ability to communicate simply without jargon.

Responsibilities

• Providing exceptional customer service via phone, web, and email support.
• Resolving a wide range of technical issues.
• Collaborating with third parties and managing workload according to SLAs.

Skills

Customer Service

Self-motivation

Organization

Technical Troubleshooting

Education

Qualification or degree in Computer Science, IT or related field

Tools

Office 365

MS Office Suite

Active Directory

Microsoft Exchange

Job description

About us:
At ramsac, we promise our clients straightforward, efficient, and secure IT management. As an IT Support Consultant, you will play a vital role in ensuring that our clients receive exceptional customer service and support. Our clients value our personable and proactive approach to IT management, and we believe in creating an environment where self-motivation, organization, and a genuine interest in IT are highly valued.

Why your job is important to us:
Your role as an IT Support Consultant is crucial to our success as a company. As the primary point of contact for our clients, you will help our clients feel calm and confident in their technology. By resolving issues, preventing recurrence, and maintaining clear communication, you will leave a lasting positive impression of our firm. Your proactive, professional, and friendly approach will ensure our clients receive exceptional customer service and support.

What’s really important to us:

• The ability to be self-motivated and highly organized.
• A genuine interest in IT and a desire to build your career.
• The ability to keep communication simple—avoiding jargon that may confuse end users.
• Experience providing excellent customer service.
• The ability to remain calm and make clients feel valued and supported.

Responsibilities:
As an IT Support Consultant Trainee, your responsibilities will include:

• Providing exceptional customer service via phone, web, and email support.
• Resolving a wide range of technical issues for users with varying technical knowledge.
• Managing a demanding workload while adhering to SLAs.
• Collaborating with third parties and logging tickets for vendor support and warranty claims.
• Researching and proactively communicating updates to clients.
• Identifying and preventing recurring issues.
• Managing changes with minimal risk to client operations.
• Possessing experience with Office 365 and MS Office Suite.
• Having knowledge of Active Directory and on-premises Microsoft Exchange solutions.

Qualifications:
A passion for technology and a desire to learn and grow your career. A qualification, college course, or degree in computer science, IT, or a related field is preferred but not essential.

We welcome candidates of all backgrounds and experiences to apply. If you are ready to join a team that values exceptional customer service and a proactive approach to IT management, apply now and become a ramsac IT Support Consultant.