IT SUPPORT APPRENTICE

Getting In Limited; St Albans; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as an IT Support Apprentice at a prestigious college in St Albans. This role offers a chance to dive into the world of IT, providing essential support to staff and students while developing your technical skills. You'll be responsible for diagnosing and resolving issues, managing user accounts, and maintaining IT equipment. With a focus on customer service and teamwork, you'll gain valuable experience in a supportive environment. This apprenticeship includes training towards an ICT Level 3 qualification, ensuring you have the skills needed to excel in your IT career. Join a vibrant community and kickstart your journey in the tech world!

Qualifications

• Proficient in Windows OS and Microsoft Office, with strong hardware maintenance skills.
• Able to configure and install software packages effectively.

Responsibilities

• Provide technical support to staff and students, resolving 1st line issues.
• Manage user accounts and maintain IT equipment for smooth operations.

Skills

Windows Operating Systems

Microsoft Office (Office 365)

Hardware maintenance

Configuration and installation of software

Communication skills

Attention to detail

Problem solving skills

Customer care skills

Education

No formal education required

Tools

IT Helpdesk software

AV equipment

Job description

IT SUPPORT APPRENTICE

Apply From: 09/11/2024

Learning Provider

Delivered by JUST IT TRAINING LIMITED

Employer

ST COLUMBA'S COLLEGE AND PREPARATORY SCHOOL

Vacancy Description

Main areas of responsibility:

• Provide appropriate technical support, help and advice to staff and students.
• Escalate IT Issues initially to the Senior IT Services Technician in a timely manner.
• Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner.
• Diagnose and resolve 1st line issues.
• Provide AV support including filming, video editing & equipment setups.
• Set up new PCs, Laptops, iPads and install software.
• Maintain the digital signage across the college as required.
• Manage day-to-day email tasks such as creating aliases, mailboxes and distribution groups.
• Manage user accounts and permissions on network resources.
• Maintain printers and consumables, logging any issues, and orders where required.
• Ensure IT equipment and resources are available to staff and students when required.
• Regularly check the IT Suites.
• Log repairs and warranty claims.
• Maintain an up-to-date Asset Register for all computer hardware and software.

Other responsibilities:

• Perform basic administrative support duties, as required, to meet specific operational objectives.
• Provide assistance to the Head of IT Services when required.
• Provide support and knowledge transfer to the other members of the IT Services Team if applicable.
• Ensure that a high level of customer service and support is provided to all stakeholders.

Skills Required:

• Proficient in Windows Operating Systems & Microsoft Office including Office 365.
• Hardware maintenance.
• Configuration and installation of software packages.

Key Details

Vacancy Title

IT SUPPORT APPRENTICE

Employer Description

In 1939, as World War II loomed, Mr Phillip O’Neil founded the College in central St Albans and later moved the school to Iona House. Sixteen years later, The Brothers of the Sacred Heart came from New England in the US to establish St Columba’s as a unique school within a worldwide community.

Vacancy Location

St Columba's College, King Harry Lane, Herts, AL3 4AW

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000282021

Key Dates

Apply From

09/11/2024

Closing Date For Applications

2024-11-14 23:59:59

Interview Begin From

Possible Start Date

2024-11-16 00:00:00

Training

Training to be Provided

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

• ICT (Information Communications Technician) Level 3 Apprenticeship Standard.

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a level 3 IT qualification.

Training schedule has yet to be agreed upon, further details will be made available at a later date.

This standard aligns with the following professional recognition:

• RITTech for 3.

Learning Provider

JUST IT TRAINING LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience.

Apply Now