IT Support Apprentice

Getting In Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Support Apprentice to provide essential technical support and customer service. In this dynamic role, you will assist customers with IT-related inquiries, utilizing tools like O365 and remote management systems to resolve issues efficiently. You will gain hands-on experience in a supportive environment, with training provided to develop your skills in IT and customer care. This apprenticeship offers a pathway to a Level 3 qualification, equipping you with the knowledge needed to thrive in the tech industry. If you're eager to learn and passionate about technology, this opportunity is perfect for you.

Qualifications

• Strong communication and IT skills are essential for providing support.
• Attention to detail and problem-solving abilities are crucial.

Responsibilities

• Provide IT support and guidance across various channels.
• Maintain service desk records and ensure accurate data recording.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Problem solving skills

Organisational skills

Team working

Education

Level 3 Information Communications Technician

Tools

O365

Remote management tools

Job description

IT Support Apprentice

Apply From: 22/02/2025

Learning Provider

Delivered by VELOCITY 1ST LIMITED

Employer

Velocity Academy

Vacancy Description

Your duties and responsibilities in this role will consist of:

• Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate, so that incidents are resolved in a timely manner
• Provide excellent customer service as the first point of contact for all IT-related service requests
• Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
• Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
• Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up-to-date
• Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
• Knowing the right time to escalate issues to avoid delays in resolution

Key Details

Vacancy Title

IT Support Apprentice

Employer Description

Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.

Vacancy Location

Allan House 10 John Princes Street W1G 0JW

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000304809

Key Dates

Apply From

22/02/2025

Closing Date For Applications

2025-03-28 23:59:59

Interview Begin From

Possible Start Date

2025-04-03 00:00:00

Training

Training to be Provided

Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:

• Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras
• Address IT issues by prioritising in response to customer service level agreements
• Administer security access requirements and permissions for stakeholders, escalating when necessary, for example, password resets
• Support the roll-out of upgrades or new systems or applications

For a full list of programme modules visit: velocity-pt.co.uk. Training and training location to be confirmed. Further details will be made available at a later date. This standard aligns with the following professional recognition:

• RITTech for 3

Learning Provider

VELOCITY 1ST LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience