IT Support - Trainee Technical Support · Guildford ·

RAMSAC Limited; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT management is seeking an IT Support Consultant to ensure exceptional customer service and support for clients. You will be the primary point of contact, addressing technical issues and maintaining client confidence in their technology, all while promoting a friendly and proactive approach. Ideal candidates will have a passion for technology and strong communication skills.

Qualifications

• Passion for technology and the desire to learn.
• Qualification in computer science, IT, or related field is preferred.

Responsibilities

• Providing exceptional customer service through phone, web, and email support.
• Solving a wide range of technical issues for users.
• Managing a demanding workload while adhering to SLAs.

Skills

Customer service

Problem-solving

Communication

Organization

Proactivity

Education

Degree in computer science or IT related field

Tools

Office 365

MS Office Suite

Active Directory

Microsoft Exchange

Job description

About us:
At ramsac, we promise our clients straightforward, efficient, and secure IT management. As a IT Support Consultant, you will play a vital role in ensuring that our clients receive exceptional customer service and support. Our clients value our personable and proactive approach to IT management, and we believe in creating an environment where self-motivation, organization, and a genuine interest in IT are highly valued.

Why your job is important to us:

Your role as a IT Support Consultantis crucial to our success as a company. As the primary point of contact for our clients, you will help our clients feel calm and confident in their technology. By fixing their issue, preventing it from happening again, and making sure that the client feels well communicated with, you will leave a lasting positive impression of our firm. Your ability to be proactive, professional, and friendly will ensure that our clients receive exceptional customer service and support.

What's really important to us:

• The ability to be self-motivated and highly organized.
• A genuine interest in IT and a desire to build your career.
• The ability to keep it simple – no one's impressed with jargon that only serves to belittle the end user.
• Experience providing great customer service.
• The ability to remain calm and make clients feel like they are the most importantperson on the planet!

Responsibilities:
As an IT Support Consultant Trainee, you will be responsible for the following:

• Providing exceptional customer service through phone, web, and email support.
• Solving a wide range of technical issues for users with varying levels of technical knowledge.
• Managing a demanding workload while adhering to SLAs.
• Collaborating with third parties and logging tickets for vendor support and warranty claims.
• Researching and proactively communicating updates to clients.
• Identifying and preventing recurring issues.
• Managing changes with minimal risk to the client's operations.
• Possessing experience within Office 365 and the MS Office Suite.
• Knowledge of Active Directory and on-premises Microsoft Exchange solutions.

Qualifications:

• A passion for technology and a desire to learn and grow your career.
• A qualification, or college level course/a degree in computer science, IT or related field is preferred, but not essential

We welcome candidates of all backgrounds and experiences to apply for this role. If you are ready to join a team that values exceptional customer service and a proactive approach to IT management, apply now and become a ramsac IT Support Consultant