IT Support Technician - O365

Polkadotfrog; Cambridge; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Polkadotfrog is seeking an IT Support Technician to join a rapidly growing team in NE Cambridge, starting with a hybrid office-based role and evolving toward more home-based work. You will support customers across the UK with Microsoft 365, Windows 11, and related technologies, providing end-user assistance and resolving issues promptly.

The role emphasizes strong problem-solving skills, excellent communication, and a passion for growing in a forward-thinking IT environment.

Qualifications

• Experience providing end-user support for Microsoft 365 environments.
• Strong problem-solving and communication skills.
• Able to diagnose and resolve issues via phone and email.

Responsibilities

• Provide end-user support for Microsoft 365 environments
• Support and troubleshoot Microsoft Windows 11
• Diagnose and resolve technical issues via telephone and email
• Deliver excellent customer service while managing helpdesk requests
• Escalate complex issues when necessary while maintaining ownership of tickets
• Previous experience within a MSP / fast-paced helpdesk environment

Skills

Microsoft 365 support

Windows 11 support

Customer communication

Tools

Microsoft Exchange

Teams

SharePoint

Intune

Job description

IT Support Technician O365

NE Cambridge (Hybrid office based initially, then typically 23 days per week from home)

• *Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology!*

Polkadotfrog are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies.

You will work as part of a busy helpdesk team providing end-user support for Microsoft 365-based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users.

This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.

Key Responsibilities:

• Provide end-user support for Microsoft 365 environments
• Support and troubleshoot Microsoft Windows 11
• Diagnose and resolve technical issues via telephone and email
• Deliver excellent customer service while managing helpdesk requests
• Escalate complex issues when necessary while maintaining ownership of tickets
• Previous experience within a MSP / fast-paced helpdesk environment

Key Skills:

• End-user support of Microsoft 365
• End-user support of Microsoft Windows 11
• Excellent telephone and email communication skills

Supporting Skills

• Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
• Full clean driving licence

If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you.

At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible. If you havent heard from us within 5 days, please note that your application has not been successful on this occasion.