IT Support Specialist

BluePeak Digital Solutions; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and sick leave

Job summary

BluePeak Digital Solutions in London is seeking an IT Support Specialist to join our hybrid team. You’ll be the first point of contact for employees needing technical assistance, handling device setups, software issues, and access problems.

The role involves three days in the office and two days remote, with collaboration across systems and cybersecurity teams to resolve more complex incidents. Experience in Windows 11 and Microsoft 365 is preferred.

Qualifications

• 1–3 years of experience in an IT support or help desk role.
• Comfortable supporting Windows 11 and Microsoft 365.
• Familiar with Active Directory, basic networking, and remote support tools.
• Strong communication skills and a customer-first attitude.
• Able to prioritize multiple requests in a fast-paced environment.

Responsibilities

• Set up laptops for new hires and onboarding devices.
• Troubleshoot Microsoft 365 issues and user account problems.
• Replace hardware and perform routine maintenance.
• Resolve VPN or Wi‑Fi connectivity issues.
• Assist users in regaining access to their accounts for meetings.
• Collaborate with systems and cybersecurity teams on complex issues.

Skills

Windows 11

Microsoft 365

Active Directory

Networking basics

Remote support tools

Customer service

Communication

Prioritization

Education

CompTIA A+/Network+ (optional)

Job description

BluePeak Digital Solutions, Inc. is looking for an IT Support Specialist to join our London office. We’re a growing team that supports businesses across the U.K, and we’re looking for someone who enjoys solving problems, working with people, and taking ownership of their work.

This is a full‑time, hybrid position (three days in the office, two days remote).

What you'll be doing

You'll be the first point of contact for employees who need technical assistance. On a typical day you might be setting up laptops for new hires, troubleshooting Microsoft 365 issues, replacing hardware, resolving VPN or Wi‑Fi problems, or helping someone regain access to their account before an important meeting. You'll also work closely with our systems and cybersecurity teams when more complex issues come up.

What we're looking for

• 1–3 years of experience in an IT support or help desk role
• Comfortable supporting Windows 11 and Microsoft 365
• Familiar with Active Directory, basic networking, and remote support tools
• Strong communication skills and a customer‑first attitude
• Able to prioritize multiple requests in a fast‑paced environment
• CompTIA A+, Network+, or similar certification is a plus but not required

What we offer

• Competitive salary based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick leave, and company holidays
• Professional development and certification reimbursement<…>"},"IsExpired":false}