IT Support Technician (Norwich)

Syntax Consultancy Ltd; Norwich; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established IT services firm is seeking an IT Support Technician to join their dynamic team in Norwich. This exciting role offers a hybrid working model after the probation period, allowing you to balance office and remote work. You will be responsible for supporting and maintaining IT networks, diagnosing and resolving technical issues, and participating in various IT projects. With a competitive salary and a range of benefits including private healthcare and a gym membership, this position is perfect for those looking to grow their career in a supportive environment. If you are passionate about IT and eager to make a difference, this opportunity is for you!

Benefits

25 days holiday

Pension

Profit share

Private healthcare

Gym membership

Free parking

Enhanced maternity/paternity leave

Qualifications

• Experience in supporting and maintaining IT networks and Windows environments.
• Ability to troubleshoot and resolve IT issues to 2nd line level.

Responsibilities

• Support, install, configure, and maintain IT networks and systems.
• Conduct project-based work including IT deployments and migrations.

Skills

IT Troubleshooting

Windows Server

IT Problem Resolution

Network Configuration

Project Management

Education

Relevant IT Certification

Bachelor's Degree in IT

Tools

Office 365

MS Exchange

DNS/DHCP

Azure AD

VPN Configuration

Job description

IT Support Technician
Permanent
Norwich (Hybrid)
to £36,000 (DOE)

IT Support Technician needed for a permanent position based in Norwich (Hybrid). Start ASAP ideally March/April 2025.

A chance to join an established IT Services business with 'hybrid remote' working available following successful completion of your probation period.

Benefits: Salary to 36k Base (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!

Key skills, experience + tasks include:

• Supporting, installing, configuring and maintaining IT networks, Windows Server and Desktop technical environments.
• Strong IT troubleshooting, diagnosis + IT problem resolution to 2nd line level.
• Configuring, setting up + supporting small/medium sized IT networks.
• Project based work including IT deployments, migrations + upgrades.
• Experience with IT Managed Services (MSP) outsourced companies preferred.
• Full UK Driving Licence and own transport.
• Technical Environment: Windows Server, Office 365, IT Networks, MS Exchange, DNS/DHCP, routers, switches, VPN configuration, firewalls, SharePoint, Azure AD.