IT Support Technician

TipTopJob; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking an experienced IT Support Technician to join their dynamic IT team. This role involves providing first line support for users, managing IT support cases, and maintaining IT hardware. You will thrive in a supportive environment that values work-life balance and personal growth. With flexible working options and a commitment to employee wellbeing, this position offers a unique opportunity to establish your career at a pace that suits you. Join a team that encourages professional development and values your contributions.

Benefits

24 days holiday plus bank holidays

Life assurance

Generous pension

Medicash plan

10 days paid sickness

Professional subscriptions

Group income protection

Annual salary review

Option to purchase PMI

Qualifications

• Excellent IT skills with experience in first line support.
• Ability to manage workload and communicate effectively.

Responsibilities

• Provide first line support and manage IT support cases.
• Maintain and repair IT hardware and ensure network security.

Skills

IT Support

Communication Skills

Proactive Problem Solving

Teamwork

Time Management

Job description

Role: IT Support Technician

Working hours: 37.5 hours per week; Flexible working options available

Location: Norwich

Salary: Competitive

At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities.

We have a fantastic opportunity for an experienced IT Support Technician to provide support to our users on our Line of Business (LOB) software packages and IT hardware. You will be part of an innovative and busy IT team supporting other members whilst also having responsibility for:

• First line support
• Dealing with all referred IT support cases in a timely manner
• Maintaining and repairing IT hardware
• Ensuring all networking equipment is housed in appropriately secure and tidy cabinets with adequate power supplies
• Providing reasonable on-site remote hands assistance to the outsourced IT provider to troubleshoot and diagnose networking and managed device issues
• Line of Business (LOB) software installations, potential out-of-hours work

To be successful in this role, you will be:

• Able to manage your own workload
• Proactive
• A confident communicator
• Possessing excellent and up-to-date IT skills
• Able to work as part of a team

In return, you will have support to establish your career with Larking Gowen at a pace that suits you both personally and professionally.

We also offer benefits which include:

• Holiday 24 days plus bank holidays
• Life assurance
• Generous pension rising with service
• Medicash plan
• 10 days paid sickness
• Professional subscriptions
• Group income protection
• Annual salary review
• Option to purchase PMI
• Plus many more

To read full details of the job description and person specification, please download the job description at the bottom of the page.

We are happy to discuss flexible working options.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with relevant experience or job titles such as Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, Senior IT Support Engineer, IT Service Engineer, Senior IT Service Desk Technician, Senior IT Services Manager, 1st Line Helpdesk Engineer, Senior Support Engineer, Senior Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Senior Technical Support, Senior IT Support, IT Systems Engineer, IT Systems Support, may also be considered for this role.