NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team at Telent as a NOC Technician in Norwich. You'll provide vital support to ensure incident resolution and maintain critical network operations. This role involves handling customer communications and coordinating with technical teams to resolve issues efficiently. With a focus on skill development and an inclusive culture, Telent offers a dynamic work environment where you can thrive.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Norwich

Client:

Telent

Location:

Norwich

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role requires working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming phone calls and emails, responding according to KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Assign and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with traffic providers, regional control, and field teams.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power loss issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• 1st Line diagnostics and incident resolution experience.
• Strong communication skills and ability to liaise at all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, with a focus on skill development and making an impact. We are committed to fostering an inclusive culture that values diversity and allows everyone to thrive.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are dedicated to creating an inclusive environment where everyone feels they belong, can be themselves, and are empowered to reach their potential. Our teams reflect the diverse communities we serve.