IT Support Technician (London)

GamCare; London; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dedicated team. This role offers a fantastic opportunity for those eager to advance their IT careers while providing essential support to internal staff. You will be involved in a variety of tasks, including troubleshooting technical issues, maintaining IT equipment, and ensuring a smooth onboarding process for new employees. With a commitment to fostering a collaborative environment, this position is ideal for someone passionate about technology and customer service. Join a forward-thinking organization that values your contributions and offers a supportive workplace.

Benefits

33 days annual leave

Generous pension scheme

Discretionary sick pay

Employee Assistance Programme

Qualifications

• Experience in IT support roles with a focus on helpdesk.
• Ability to document processes and tasks effectively.

Responsibilities

• Provide direct support to internal staff for IT incidents.
• Assist with hardware, software, and telephony projects.

Skills

IT Support

Helpdesk Support

Technical Troubleshooting

Communication Skills

Education

IT-related Degree

Relevant Certifications

Tools

Microsoft Office

IT Service Management Software

Job description

IT Support TechnicianFull time – PermanentSalary - £31,914Office based a minimum of 3 days each week (working from home options for additional days are subject to Line Manager agreement)Closing date for applications: Thursday 1st May 2025Interviews will take place online via video conference and in person - week commencing 5th May 2025 About UsFounded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, delivers free treatment services across multiple regions in Great Britain, and raises awareness about gambling harms through a variety of prevention-based programmes.The RoleThis role is an excellent opportunity for someone who is looking to progress their career in IT, having a good knowledge of a working Helpdesk already. At GamCare we are recruiting an IT Support Technician which is an ideal for someone with a keen interest in modern technologies and is a confident communicator with an excellent deskside manor.

The ideal candidate will have a can-do attitude and enjoy working collaboratively as a part of a small, established support team.The IT Support Technician is a pivotal role where you will be providing direct support to internal staff while responding to all logged incidents and requests. On-the-job training for internal processes will be provided by GamCare’s IT Operations ManagerAbout YouAs the successful candidate you’ll work as part of a team, you need to proactively complete tasks and small projects, gather information, respond to all technical queries, work with internal and external stakeholders, use initiative to take action and make decisions within your agreed limits of responsibility, identify and implement improvements to respond to the changing demands of GamCare.With demonstrable experience of supporting multiple stakeholders in a dynamic organisation you will continue to hone your skills in operational support and administration. You will have the knowledge to update spreadsheets, populate reports plus collate and report trends to your team and the wider userbase.Key ResponsibilitiesWorking with the IT Operations Manager to ensure regular/weekly checks are completed relating to: IT Security; Starters, Movers & Leavers; Software Licenses; Hardware Stock LevelsTo ensure all new GamCare employees are inducted (IT) to the required level of excellence, and each employee has all the physical tools and relevant data access they require to complete their roles to a high standard, from day one.

To assist with projects large and small as relates to hardware, software, and telephony services.Upkeep of office IT and audio-visual equipment, including regular testing and maintenance, where required.Input and upkeep of the GamCare IT Service Catalogue and knowledge base, documenting of all processes and tasks. Ensuring the minimum downtime of systems by supporting the enforcement of supplier service-level agreements (SLAs) and speed of response appropriate to the degree of priority/urgency. Day to day liaison between GamCare staff and third-party IT service providers.Supporting IT risk management and threat assessment.Reporting current trends of incoming IT incidents.Benefits You Can Enjoy33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with serviceA generous Pension Scheme - we contribute 6% and you contribute 2%Discretionary company sick pay from day one of serviceEmployee Assistance Programme – 24-hour supportGamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact [e-mail] and the team will be happy to help.About the CompanyFounded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.Gamcare is an equal opportunities employer and doesn\\\'t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact [e-mail] and the team will be happy to help.

Send me alerts about jobs like this.

Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .