IT Support Technician

Jas Gujral; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An innovative entertainment company is seeking an IT Support Technician to join their dynamic team in Central London. This role offers a unique opportunity to support a leading live entertainment platform, ensuring users receive top-notch service and system availability. With a focus on personal and professional growth, you'll engage with a diverse tech stack, including Microsoft 365 and Azure, while contributing to a fully cloud-native environment. If you are passionate about technology and user satisfaction, this is the perfect opportunity to advance your career in a fast-paced and exciting industry.

Qualifications

• 3+ years in a similar IT Support role with a focus on user satisfaction.
• Experience with Azure and Microsoft Office 2019+ support.

Responsibilities

• Provide first-line support for users, resolving issues promptly.
• Maintain backup infrastructure and local networking equipment.

Skills

Microsoft 365

Azure Active Directory

Endpoint Management

Analytical Skills

Communication Skills

Education

3+ years in IT Support

Tools

Salesforce

Zoom

Slack

Airtable

Google Workspace

Job description

IT Support Technician – UK

Our Client is an entertainment company, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe, and Australia.

They are seeking to hire an IT Support Technician to work within the UK division of the business.

This role offers a self-starting candidate the opportunity to support a dynamic and fast-growing business, with future prospects for personal development and career growth within the group.

The IT Support Technician will report to the Director of Information Technology and will support users both at the global head office in Central London and across our operating businesses throughout the UK.

The role is crucial in ensuring users receive the highest standards of service, including information security, system availability, and change management.

Our current core tech stack includes MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack, and Salesforce, with support for Google Workspace and various other business tools.

Experience administering Azure Active Directory tenancies and deploying security tools like endpoint management and anti-virus would be highly valuable.

We support both Windows and Mac devices, with users accessing services on corporate machines and BYOD. We are fully cloud-native with no on-premises systems.

Specific tasks include:

1. First-line support for users in person and via support channels, resolving or escalating issues.
2. Hardware setup, configuration, patching, and upgrades.
3. Supporting audio-visual/conference room equipment and printers.
4. Monitoring and maintaining local networking equipment such as access points and firewalls.
5. Maintaining backup infrastructure, including laptops, servers, and cloud backup locations.
6. Providing timely reports to senior management on task progress and ongoing activities.
7. Configuring and monitoring core systems.
8. Administering IT processes such as support ticketing, equipment inventories, hardware procurement, repairs, disposals, joiner-mover-leaver procedures, license management, and supporting change projects like data migration and platform updates.

Personal Attributes:

• Attention to detail and precision.
• Ability to prioritize conflicting tasks.
• Team player with effective communication skills for non-technical users and senior management.
• Excellent presentation and time management skills.

Experience:

• Minimum 3 years in a similar role.
• Proficiency in supporting Microsoft Office 2019+.
• Desirable: Mac (iOS) support experience.
• Desirable: Exposure to endpoint device management systems.
• Essential: Azure support experience.
• Strong documentation and analytical skills, with a passion for end-user satisfaction.
• Demonstrated commitment to ongoing training and knowledge development.

The Client is based in Central London, with some attendance at offices elsewhere in London and the UK.

You are expected to work in the office at least 3 days per week.

The salary range is £30K - £45K.

Please send your CV in Word format, along with your daily rate and availability.