ISM/ IT Support Technician- London, England (Full-Time)

ISM/ IT Support Technician - London, England (Full-Time)

Client: Axiom Technologies

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 473549f83630

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.

Roles and Responsibilities:

• Deliver all BAU Technology and Voice tasks successfully.
• Lead IT relocation projects, conducting audits and preparatory work to high standards.
• Manage hardware inventory, monitor stock levels, and handle requests via internal systems.
• Monitor ticket queues, manage requests, and ensure timely resolution.
• Maintain IT rooms and support hardware decommissioning and business moves.
• Manage escalations and client expectations effectively.
• Set up and support training rooms and office events, including comms room patching.
• Support work-from-home hardware requests and ensure policy adherence on overtime and expenses.
• Manage workload to meet SLAs/OLAs, demonstrating high customer care standards.
• Collaborate across service lines for coordinated support.
• Participate in Continuous Service Improvement initiatives.
• Perform troubleshooting, upgrades, and equipment deployment for new and departing employees.
• Evaluate user requests, recommend solutions, and configure hardware and software.
• Work outside regular hours and participate in weekend work as needed.
• Image and re-image computers, configure IP phones and mobile devices.
• Work independently and as part of a team, with excellent communication skills.
• Handle pressure and tight deadlines effectively.
• Utilize knowledge of Windows OS, applications, hardware, and support systems.
• Interact with support groups across platforms, using help desk systems.
• Possess technical knowledge of Microsoft, Networks, Security, WAN, LAN.
• Industry certifications (MCSA, A+, Network+, CCENT, CCT) and scripting skills (PowerShell, Perl, CMD) are a plus.
• Experience in the financial industry and understanding of ITIL practices are advantageous.

Experience:

• 4-6 years in a similar role.
• Experience in the financial domain.

What next?

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