ISM/ IT Support Technician- London, England (Full-Time)

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to join their dynamic team in London. In this full-time role, you will be responsible for delivering top-notch technology support, managing hardware inventories, and ensuring timely resolutions to client requests. Your expertise in Windows OS and strong communication skills will be crucial as you lead IT relocation projects and collaborate across service lines. This is an exciting opportunity to work in a fast-paced environment, contributing to continuous service improvement while enhancing your career in a globally recognized IT services firm.

Qualifications

• 4-6 years of experience in IT support or a similar role.
• Technical knowledge of Microsoft, Networks, Security, WAN, LAN.

Responsibilities

• Deliver BAU Technology and Voice tasks successfully.
• Manage hardware inventory and monitor stock levels.
• Participate in Continuous Service Improvement initiatives.

Skills

Windows OS

Communication Skills

Troubleshooting

Customer Care Standards

Scripting Skills (PowerShell, Perl, CMD)

ITIL Practices

Education

Industry Certifications (MCSA, A+, Network+, CCENT, CCT)

Tools

Help Desk Systems

Job description

ISM/ IT Support Technician - London, England (Full-Time)

Client: Axiom Technologies

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 473549f83630

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.

Roles and Responsibilities:

• Deliver all BAU Technology and Voice tasks successfully.
• Lead IT relocation projects, conducting audits and preparatory work to high standards.
• Manage hardware inventory, monitor stock levels, and handle requests via internal systems.
• Monitor ticket queues, manage requests, and ensure timely resolution.
• Maintain IT rooms and support hardware decommissioning and business moves.
• Manage escalations and client expectations effectively.
• Set up and support training rooms and office events, including comms room patching.
• Support work-from-home hardware requests and ensure policy adherence on overtime and expenses.
• Manage workload to meet SLAs/OLAs, demonstrating high customer care standards.
• Collaborate across service lines for coordinated support.
• Participate in Continuous Service Improvement initiatives.
• Perform troubleshooting, upgrades, and equipment deployment for new and departing employees.
• Evaluate user requests, recommend solutions, and configure hardware and software.
• Work outside regular hours and participate in weekend work as needed.
• Image and re-image computers, configure IP phones and mobile devices.
• Work independently and as part of a team, with excellent communication skills.
• Handle pressure and tight deadlines effectively.
• Utilize knowledge of Windows OS, applications, hardware, and support systems.
• Interact with support groups across platforms, using help desk systems.
• Possess technical knowledge of Microsoft, Networks, Security, WAN, LAN.
• Industry certifications (MCSA, A+, Network+, CCENT, CCT) and scripting skills (PowerShell, Perl, CMD) are a plus.
• Experience in the financial industry and understanding of ITIL practices are advantageous.

Experience:

• 4-6 years in a similar role.
• Experience in the financial domain.

What next?

If you’re ready for your next career challenge, please forward your resume to @.