IT Support Technician — Logistics IT, Growth & Impact

Amazon; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Job summary

Amazon UK Services Ltd. in the United Kingdom is seeking an IT Support Technician to join our Operations teams at a logistics site. You will work with the latest technology to support IT infrastructure, end-user devices and applications, collaborating with remote support teams and on-site colleagues.

The role emphasizes hands-on IT support, proactive maintenance, and participation in projects to improve service reliability, with opportunities for mentorship and career growth.

Qualifications

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining Zebra thermal printers and peripherals (thin clients, PCs, scanners, handheld terminals).
• Experience with network troubleshooting and support.
• Valid EU driver’s license.
• Advanced English proficiency (B2) in speaking and writing.

Responsibilities

• Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications
• Manage tickets, providing both first and second-line support
• Provide proactive maintenance to maximise the availability of all IT equipment
• Implement projects and deliver innovations with other IT Service colleagues

Skills

Windows/mac/linux support

Ticketing & second-line support

Printer maintenance

Network troubleshooting

EU driver license

English proficiency (B2)

Job description

Amazon UK Services Ltd. in the United Kingdom is seeking an IT Support Technician to join our Operations teams at a logistics site. You will work with the latest technology to support IT infrastructure, end-user devices and applications, collaborating with remote support teams and on-site colleagues.

The role emphasizes hands-on IT support, proactive maintenance, and participation in projects to improve service reliability, with opportunities for mentorship and career growth.