It Support Engineer

Amazon Uk Services Ltd.; Dartford; On-site; GBP 25,000 - 38,000; Full time

Job summary

Amazon Uk Services Ltd. is seeking an IT Support Engineer to help keep our on-site IT infrastructure running smoothly. You’ll support end-user devices and building IT systems while working on network projects and site setups across our operational sites.

You will train and mentor IT technicians, travel to different sites, and collaborate with on-site and remote colleagues to ensure systems operate at peak performance.

Qualifications

• Bachelor's degree in IT or related field.
• Experience in supporting multi-user, high-availability environments.
• Experience with PC repair, deployment and asset management.
• Experience delivering IT services across client, server and network.
• Familiarity with networking (TCP/IP, DNS, DHCP) and Windows Server technologies.
• Fluent English (C1+) and a valid UK driving licence.

Responsibilities

• Support end-user devices and building IT infrastructure.
• Assist with network projects and IT setups for new buildings.
• Suggest processes to improve IT usage in operational sites.
• Train and mentor IT technicians.

Skills

Troubleshooting in high availability

PC repair & deployment

IT client/server delivery

Networking (TCP/IP/DNS/DHCP)

Windows/macOS/Linux support

Windows Server administration

English fluency (C1+)

UK Driving Licence

Education

Bachelor's degree in IT

Tools

Windows Server technologies

DNS

DHCP

AWS

Job description

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities

• Support end-user equipment and your building’s IT infrastructure
• Help with key network projects, like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

A day in the life

You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.

About the team

Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.

Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience troubleshooting in a multi-user high availability environment
• Experience in PC repair, troubleshooting, deployment and liquidation
• Experience in IT client, server, and network service delivery
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience working with windows server technologies
• Speak, write, and read fluently in English at C1 level or above
• Full UK Driving Licence

PREFERRED QUALIFICATIONS

• Experience in networking
• Experience supporting video conference and teleconference equipment
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle