IT Support Technician - End-User Tech Help & Flexible Hours

AWD online; Mobberley; On-site; GBP 26,168 - 31,983; Full time

Benefits offered by this job

27 days annual leave

Flexible hours

Death in service benefit

Discounts on products

Secure parking

Job summary

AWD online is hiring an IT Support Technician in Mobberley, Cheshire. This hands-on role involves providing technical support, particularly with Microsoft 365 tools, and helping colleagues troubleshoot hardware issues.

The ideal candidate will have excellent communication skills and a customer-first mindset, ensuring effective support across the site. With a full-time permanent position and flexible hours, you'll enjoy 27 days of annual leave plus additional benefits including discounts and

Qualifications

• Provide excellent service to internal users.
• Explain technical issues clearly to non-technical users.
• Prioritise, triage requests and stay calm under pressure.
• Maintain and troubleshoot hardware and software issues.
• Listen carefully to user problems.
• Build positive relationships across departments.

Responsibilities

• Provide technical support to colleagues in person, over phone, and email.
• Diagnose issues with desktops, laptops, and printers.
• Support users with Microsoft 365 tools.
• Identify opportunities to improve IT efficiency.
• Encourage good digital habits among colleagues.
• Collaborate with IT and business teams for improvements.

Skills

Customer-first mindset

Strong communication skills

Good organisation skills

Logical thinking

Problem-solving skills

Attention to detail

Commercial awareness

Collaborative approach

Independence

Tools

Microsoft 365

Job description

AWD online is hiring an IT Support Technician in Mobberley, Cheshire. This hands-on role involves providing technical support, particularly with Microsoft 365 tools, and helping colleagues troubleshoot hardware issues.

The ideal candidate will have excellent communication skills and a customer-first mindset, ensuring effective support across the site. With a full-time permanent position and flexible hours, you'll enjoy 27 days of annual leave plus additional benefits including discounts and