IT Support Technician — Empower Communities & Thrive

YMCA St Paul's Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free gym access

Retail discounts

Well-being counselling

Outer London locations

Career development

Life Assurance

Job summary

YMCA St Paul’s Group is seeking a skilled ICT Technician to deliver first-line IT support across London locations. You will maintain desktops, laptops, and mobile devices, assist with user account administration (Active Directory, Office 365), and help manage networking and VOIP systems while promoting best practices and security.

You will join a supportive ICT team in a charity with a strong commitment to development, diversity, and inclusive values, offering training, progression

Qualifications

• Experience providing first-line IT support.
• Familiarity with Active Directory and Office 365.
• Able to work across multiple YMCA St Paul’s Group locations.

Responsibilities

• Respond to IT support requests via the ICT Service Desk, logging, prioritising and resolving within SLAs.
• Troubleshoot hardware and software issues and escalate when needed.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Assist in the administration of user accounts (AD, Office 365).
• Support maintenance and development of IT infrastructure (networking, servers, VOIP).
• Provide advice and training to end-users on IT best practices.
• Ensure compliance with IT policies, data protection, and security standards.

Skills

IT support

Troubleshooting

User training

Tools

Active Directory

Office 365

VOIP

Networking

Servers

Job description

YMCA St Paul’s Group is seeking a skilled ICT Technician to deliver first-line IT support across London locations. You will maintain desktops, laptops, and mobile devices, assist with user account administration (Active Directory, Office 365), and help manage networking and VOIP systems while promoting best practices and security.

You will join a supportive ICT team in a charity with a strong commitment to development, diversity, and inclusive values, offering training, progression