Information Technology Support Technician

YMCA St Paul's Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free gym access

Retail discounts

Well-being counselling

Outer London locations

Career development

Life Assurance

Job summary

YMCA St Paul’s Group is seeking a skilled ICT Technician to deliver first-line IT support across London locations. You will maintain desktops, laptops, and mobile devices, assist with user account administration (Active Directory, Office 365), and help manage networking and VOIP systems while promoting best practices and security.

You will join a supportive ICT team in a charity with a strong commitment to development, diversity, and inclusive values, offering training, progression

Qualifications

• Experience providing first-line IT support.
• Familiarity with Active Directory and Office 365.
• Able to work across multiple YMCA St Paul’s Group locations.

Responsibilities

• Respond to IT support requests via the ICT Service Desk, logging, prioritising and resolving within SLAs.
• Troubleshoot hardware and software issues and escalate when needed.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Assist in the administration of user accounts (AD, Office 365).
• Support maintenance and development of IT infrastructure (networking, servers, VOIP).
• Provide advice and training to end-users on IT best practices.
• Ensure compliance with IT policies, data protection, and security standards.

Skills

IT support

Troubleshooting

User training

Tools

Active Directory

Office 365

VOIP

Networking

Servers

Job description

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.

As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres.

Being part of YMCA St Paul’s Group means not only working for a great London based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement.

We are one of the UK’s Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development™ 2026.

About the Role

We are seeking a skilled ICT Technician to join our dedicated ICT team. In this role, you will be responsible for providing first-line IT support across YMCA St Paul’s Group locations, ensuring all users receive timely and effective assistance with their IT needs. You will also assist with the maintenance and administration of our IT systems, contributing to the overall success of our technological operations.

Key Responsibilities

• Respond to IT support requests via the ICT Service Desk, ensuring issues are logged, prioritised, and resolved within agreed SLAs.
• Troubleshoot hardware and software issues, escalating to senior team members or external vendors when necessary.
• Install, configure, and maintain desktops, laptops, and mobile devices across the organisation.
• Assist in the administration of user accounts, including Active Directory, Office 365, and other core systems.
• Support the maintenance and development of IT infrastructure, including networking, servers, and VOIP systems.
• Provide advice and training to end-users on IT best practices and system usage.
• Ensure compliance with organisational IT policies, data protection regulations, and security standards.

What we offer:

At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance.
• For a complete list of our staff benefits, please click here.

Please note:

We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

As this role involves working with vulnerable members of society including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision.

Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying.

Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully.

At YMCA St Paul’s Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger.

The successful candidate will be expected to uphold and work in accordance with the Christian ethos and values of the YMCA.