IT Support Technician: Elevate Daily IT Ops

MTrec Ltd Technical; Cramlington; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Growing employer

Excellent salary

Full time permanent role

Job summary

MTrec Ltd Technical is seeking an IT Support Technician to deliver effective IT support across the business and assist managers on IT projects. You'll run day-to-day IT operations and help keep systems reliable.

The role covers incident handling, hardware/software troubleshooting, system maintenance, backups, onboarding/offboarding, and coordinating with suppliers while supporting colleagues in a dynamic, growing manufacturing environment.

Qualifications

• Previous similar IT role experience.
• Experience in engineering/manufacturing industry beneficial.
• Excellent decision making and attention to detail.
• Positive, proactive approach to problem solving.
• Flexible in an ever changing environment.

Responsibilities

• Resolve and escalate IT incidents and change requests.
• Maintain and troubleshoot hardware and software issues across the network.
• Perform regular system maintenance and updates.
• Daily checks and maintenance such as backups.
• Assist with new starters/leavers and desk moves (PCs/phones).
• Raise external support calls with key suppliers when required.
• Complete IT projects set by management and assist other departments where IT presence is required.

Skills

IT support experience

Problem solving

Attention to detail

Communication

Tools

Windows OS

Networking basics

Job description

MTrec Ltd Technical is seeking an IT Support Technician to deliver effective IT support across the business and assist managers on IT projects. You'll run day-to-day IT operations and help keep systems reliable.

The role covers incident handling, hardware/software troubleshooting, system maintenance, backups, onboarding/offboarding, and coordinating with suppliers while supporting colleagues in a dynamic, growing manufacturing environment.