IT Support Technician – Banking Systems & Windows

MW Recruitment Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

MW Recruitment Limited is recruiting an IT Support Technician to ensure the stable operation of in-house computer equipment and telephony systems. The role covers installing, configuring, maintaining and optimising PC, laptop, phone and printer hardware and software within a banking environment.

Key duties include handling user tickets, configuring devices, managing printers, administering Windows and iOS, and liaising with vendors.

Qualifications

• Experience supporting Windows 10 PCs and related software.
• Proficient in MS Office 365 suite including Word, Excel, PowerPoint, Teams.
• Active Directory administration including user accounts, groups, OU, and GPO basics.
• Understanding of TCP/IP, DHCP, DNS and basic network concepts.
• Familiarity with financial market data tools such as Bloomberg, Fidessa, Refinitiv.

Responsibilities

• Answering calls from users and creating tickets in the helpdesk system.
• Install, configure, maintain and troubleshoot PCs, laptops, telephones and mobile devices.
• Install and configure network printers and local printers.
• Manage Windows and iOS operating systems and related software.
• Interact with vendors to support their products and services.
• Ensure workstation connectivity to internal and external IT services.
• Assist with physical installations, moves and changes of IT equipment.
• Monitor performance and provide statistics and reports.
• Suggest upgrades and repairs and schedule them.
• Participate in upgrades and replacements of desktops, laptops, phones, printers and related equipment.
• Create and maintain desktop documentation.

Skills

Windows 10 support

MS Office 365

Active Directory

Networking basics

IT Helpdesk experience

Financial market data apps

Tools

MIM

GPO

Job description

MW Recruitment Limited is recruiting an IT Support Technician to ensure the stable operation of in-house computer equipment and telephony systems. The role covers installing, configuring, maintaining and optimising PC, laptop, phone and printer hardware and software within a banking environment.

Key duties include handling user tickets, configuring devices, managing printers, administering Windows and iOS, and liaising with vendors.