IT Support Technician Apprentice - Launch Your Tech Career

Methods Business and Digital Technology Limited; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

Methods Business and Digital Technology Limited invites applications for an apprenticeship in IT support based in Greater London. The role involves handling first-line helpdesk requests, using ticketing systems, and supporting Windows and MacOS devices, with an emphasis on customer service and problem solving.

The program progresses toward a full-time role upon successful completion, with structured training through LEEP TALENT LIMITED.

Qualifications

• GCSE English and Maths at grade 4/C or above are essential.
• The apprenticeship is aimed at developing IT support skills with hands-on work experience.
• A proactive, solution-focused mindset will help in a busyIT environment.

Responsibilities

• Provide first line IT support to colleagues via phone or ticketing system.
• Manage requests via Salesforce Case Management where applicable.
• Support across Windows and MacOS devices and mobile devices.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Education

GCSE English 4/C or above

GCSE Maths 4/C or above

Tools

SharePoint Online

Microsoft Office Suite

Job description

Methods Business and Digital Technology Limited invites applications for an apprenticeship in IT support based in Greater London. The role involves handling first-line helpdesk requests, using ticketing systems, and supporting Windows and MacOS devices, with an emphasis on customer service and problem solving.

The program progresses toward a full-time role upon successful completion, with structured training through LEEP TALENT LIMITED.