IT Support Apprentice – Launch Your Helpdesk Career

Aspire Technology Solutions; Gateshead; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Travel benefits

Health Cash Plan

Cycle to Work Scheme

Pension Scheme

Employee assistance

Job summary

Aspire Technology Solutions, a leading UK IT and cyber security provider, is offering an apprenticeship at its Gateshead head office. You will join the Service Desk on a Level 3 IT Support Technician Apprenticeship, delivering high‑quality customer service and hands‑on IT experience across desktops, laptops and remote fault diagnosis.

We’re seeking an enthusiastic, communicative individual with a genuine IT interest, a positive attitude and a willingness to learn.

Qualifications

• Excellent communication skills (verbal & written).
• Keen interest in learning new IT technologies.
• Positive and resilient attitude.
• Customer-focused approach with a friendly demeanor.
• Well organised and shows initiative.
• Logical troubleshooting of hardware/software issues.

Responsibilities

• Provide 1st line IT support for the Service Desk.
• Handle support tickets and assist senior engineers.
• Assist with setup of desktops and laptops.
• Manage password resets, new user requests and fault logging.
• Support infrastructure refresh projects and telephony rollouts.
• Provide first point of contact via phone, email and Aspire Portal.
• Coordinate with internal customers to ensure service delivery.
• Aim for First Time Fix Rates while meeting SLAs.

Skills

Communication

Willingness to Learn

Positive Attitude

Customer-Focused

Organised

Troubleshooting

Tools

Fault-Finding Tools

Job description

Aspire Technology Solutions, a leading UK IT and cyber security provider, is offering an apprenticeship at its Gateshead head office. You will join the Service Desk on a Level 3 IT Support Technician Apprenticeship, delivering high‑quality customer service and hands‑on IT experience across desktops, laptops and remote fault diagnosis.

We’re seeking an enthusiastic, communicative individual with a genuine IT interest, a positive attitude and a willingness to learn.