IT Support Technician Apprentice

Southyorkshireapprenticeships; United Kingdom; Remote; GBP 12,000 - 15,000; Full time

Job summary

One Call Insurance invites applications for an IT Support Apprentice level 3, delivering frontline IT help to colleagues and contributing to IT projects under LearnTech’s supervision. You will handle queries by phone and email, resolve issues where possible, and escalate when needed.

The programme runs with a fully supported training plan toward the Information Communications Technician qualification, with remote weekly classes and workplace assessments.

Qualifications

• Five GCSE 9-4 grades or equivalent (including English and maths) to apply.
• If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply.

Responsibilities

• Provide technical support to internal users, onsite, by telephone or by email.
• Maintain a high degree of customer service for all support queries and adhere to service management principles.
• Take ownership of user problems and be proactive when dealing with user issues.
• Respond to enquiries from clients and help them resolve hardware or software problems.
• Maintain an accurate log of any software or hardware problems detected.
• Support colleagues in using computer equipment by providing guidance and advice.
• Escalate more complex service issues to the relevant IT Support member.
• Escalate non-IT issues internally where required.
• Arrange external technical support when problems cannot be resolved in house.
• Assist with IT projects across the business.

Skills

Customer care skills

Logical

Initiative

Education

GCSEs 9-4 incl English & Maths

Key Skills/Functional Skills level 2

Job description

The purpose of this role is to deliver excellent IT support and value to the business.
You will assist with IT projects and respond to technical queries received by telephone and email, resolving them where possible or escalating them to the appropriate member of the technical team.

• Provide technical support to internal users, either onsite, by telephone or by email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Maintain an accurate log of any software or hardware problems detected
• Support colleagues in using computer equipment by providing appropriate guidance and advice
• To expedite more complex service issues to the relevant IT Support member
• To expedite non-IT issues internally where required
• To arrange for external technical support where problems cannot be resolved in house
• Assist with IT projects across the business

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
Have been a UK/EEA resident for the last 3 years

• Hold valid residency status
• Have the right to work in the UK
• Be able to complete the full apprenticeship programme
• Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician

About the Training

• Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.

The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

About the Employer

One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown.

Skills Required

• Customer care skills
• Logical
• Initiative

Training Provider

TECHNICAL PROFESSIONALS LIMITED

Course/Training

Information communications technician (level 3)