IT Support & Customer Service Apprentice

Back TO Work; Nottingham; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back TO Work in Nottingham is seeking an IT Support & Customer Service Apprentice to start your career in tech, receiving hands-on training and guidance from experienced professionals. You will learn to respond to customer queries via phone, email, or chat, diagnose basic IT issues, set up devices, and help log support requests, while developing communication and problem-solving skills.

This apprenticeship is ideal for tech enthusiasts who enjoy helping people and are eager to learn and grow

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to escape more complex issues.
• Stay informed about common IT problems and solutions.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Willingness to learn

Job description

An IT support company is looking for a IT Support & Customer Service Apprentice to join their team. This is a great opportunity for someone starting their career in IT who enjoys helping people and solving problems. You’ll receive hands-on training, structured learning, and guidance from experienced professionals.

As an apprentice, you’ll learn how to provide technical support to customers, assist with troubleshooting, and help maintain IT systems. This role is perfect for someone who is enthusiastic about technology and enjoys working with people.

Key responsibilities

• Learn how to respond to customer queries via phone, email, or chat.


• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).


• Help set up and configure devices for customers.


• Support the team in logging and tracking support requests.


• Learn to provide clear and friendly advice to customers.


• Assist with routine system checks and updates.


• Work with the IT team to escape more complex issues.


• Stay informed about common IT problems and solutions.

Requirements

• Interest in technology and helping people.


• Good communication skills and a friendly approach.


• Willingness to learn and develop new skills.