It Support Technician Apprentice

Jago Consultants; Horsham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Jago Consultants is seeking an Enthusiastic Apprentice ICT Support Technician to join a school ICT Support team in Horsham. You will report to the Network Manager and work in a small team providing 1st line support to staff and students, helping manage over 500 PC stations and classrooms with interactive TVs.

Training is provided, with DBS check required. The role offers progression into a permanent position and a structured apprenticeship path to Level 3 ICT Technician.

Qualifications

• 5 GCSEs Grades A-C / 9-5 or equivalent (Including English & Maths)
• Attention to detail focus on daily tasks
• Good learner willing to get involved and contribute
• Passion for Technology
• Analytic Problem Solver / Good Time Keeping

Responsibilities

• Install and configure computer hardware, printers, software, systems, networks and ensure the latest software upgrades are implemented
• Setup equipment such as PC, laptops, mobile devices, and other specialist equipment, ensuring systems are ready for use
• Deliver hardware and resources to work areas and offices as required
• Carry out assessments to determine the need for changes in hardware/software configurations
• Repair or replace components of a computer/network system as necessary
• Detect, diagnose, and resolve PC, printer, mobile, and peripheral device faults
• Perform scheduled maintenance on computer hardware, software, and networks to ensure efficient operations
• Provide technical support across the school (in person or over email, phone)
• Respond in a timely manner to hardware & software service issues and requests
• Perform diagnostic tests and troubleshooting to identify computer users issues
• Educate & train users on procedures for resolving or preventing recurrence of a problem
• Assist in testing and evaluating new technology

Skills

Analytic problem solver

Good time keeping

Passion for technology

Education

5 GCSEs including English & Maths

Job description

Excellent opportunity for an Enthusiastic Apprentice ICT Support Technician to join a school ICT Support team based in Horsham. The successful candidate will be reporting to the Network Manager, and will be required to work as part of a small team providing 1st line support to staff & students, and assist with the day to day operation of the Support Team – this includes supporting and maintaining over 500 network PC stations & classrooms with interactive TVs. You will also be required to undertake a criminal record check via the DBS.

Position Overview

• Install and configure computer hardware, printers, software, systems, networks and ensure the latest software upgrades are implemented
• Setup equipment such as PC, laptops, mobile devices, and other specialist equipment, ensuring systems are ready for use.
• Deliver hardware and resources to work areas and offices as required
• Carry out assessments to determine the need for changes in hardware/software configurations
• Repair or replace components of a computer/network system as necessary
• Detect, diagnose, and resolve PC, printer, mobile, and peripheral device faults
• Perform scheduled maintenance on computer hardware, software, and networks to ensure efficient operations
• Provide technical support across the school (in person or over email, phone)
• Respond in a timely manner to hardware & software service issues and requests
• Perform diagnostic tests and troubleshooting to identify computer users issues
• Educate & train users on procedures for resolving or preventing recurrence of a problem
• Assist in testing and evaluating new technology

Position Requirements

• 5 GCSEs Grades A-C / 9-5 or equivalent (Including English & Maths)
• Attention to detail focus on daily tasks
• Good learner willing to get involved and contribute
• Passion for Technology
• Analytic Problem Solver / Good Time Keeping

Position Remuneration

• Monday to Thursday 8am – 4pm & Friday 8am – 3:30pm
• Training provided from an experienced IT Training team
• Long-term security and the opportunity to progress into a permanent position

Successful completion of the apprenticeship gives you accredited Level 3 Information Communications Technician, with training in how too:

• Efficiently operate & control your ICT infrastructure – Physical or Virtual hardware, software, network services & data storage
• Use Infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards
• Support the information system needs for your business.

If you are looking to start your IT career – this is the perfect position for you.