IT Support Technician - 6 Month FTC

The Methodist Church in Britain; England; Vor Ort; GBP 17.000 - 25.000; Teilzeit

Benefits dieser Stelle

Six weeks' holiday

Group personal pension with matched 7.

Health cash plan

Employee assistance programme

Staff benefit scheme

Blue Light discount card

Ongoing professional development and培训

Flexible hours and flexible working

Zusammenfassung

Phyllis Tuckwell Memorial Hospice is seeking a part-time IT Support Technician for six months within its IT team, providing helpdesk support for Windows 11, Microsoft 365, user accounts and devices.

Hours are 18.75 per week (weekday afternoons) with flexible working between sites. You will log, investigate and resolve incidents, support onboarding, and follow IT security procedures.

Qualifikationen

• It-related qualification or equivalent experience.
• Experience providing first- and second-line IT support in a multi-user environment.
• Hands-on Windows 11 support and Microsoft 365 administration.
• Experience with Active Directory and Entra ID user management.
• Good written and spoken communication.

Aufgaben

• Provide first- and second-line support for hardware, software and core services, including Windows 11, Microsoft 365, Active Directory, Entra ID and printers.
• Take ownership of helpdesk tickets, logging, investigating and resolving incidents within agreed timescales.
• Troubleshoot user accounts, authentication and access issues across Active Directory and Entra ID.
• Set up and configure Windows 11 laptops and end-user equipment.
• Support onboarding, leaver and role-change processes with accounts and access.
• Record ticket notes and maintain IT asset records and equipment inventories.
• Follow IT security procedures and contribute to knowledge base.

Kenntnisse

Helpdesk experience

Windows 11

Microsoft 365

Active Directory

Entra ID

Device management

Communication

Ausbildung

IT qualification or equivalent experience

Tools

Helpdesk ticketing system

Entra ID admin portal

Jobbeschreibung

Phyllis Tuckwell Memorial Hospice offers a fixed-term IT Support Technician post within its IT team for six months, with a possible extension. The role adds helpdesk capacity, resolving day-to-day IT faults for staff and volunteers across the organisation, mainly on Windows 11, Microsoft 365, user accounts and devices. It is part-time, 18.75 hours a week across weekday afternoons, with flexible working between sites. No sponsorship is offered, and a standard DBS check applies.

What the job involves

• Provide first- and second-line support for hardware, software and core services, including Windows 11, Microsoft 365, Active Directory, Entra ID, printers and network connectivity
• Take ownership of helpdesk tickets, logging, investigating, updating and resolving incidents and requests within agreed timescales
• Troubleshoot user account, authentication and access issues across Active Directory, Entra ID and Microsoft 365
• Carry out routine user administration: account creation and changes, password resets, group membership and permissions
• Set up, configure and troubleshoot Windows 11 laptops and common end-user equipment
• Support new starter, leaver and role-change processes, providing accounts, equipment and access
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive and Office
• Support printers, docking stations, monitors, mobile devices and peripherals
• Diagnose basic network and connectivity faults, escalating infrastructure or complex security issues to the IT team or third-party suppliers
• Record clear ticket notes and maintain IT asset records and equipment inventories
• Follow IT security and access procedures, keep up to date through training, and contribute to support documentation and the knowledge base
• Inform the appropriate professional of safeguarding concerns about adults or children at risk, under the safeguarding policy

What’s required

Qualifications

• IT-related qualification or equivalent experience

Experience

• First- and second-line IT support in a multi-user environment
• Hands-on Windows 11 support, including OS, application, hardware and user-profile issues
• Administering Microsoft Active Directory, including accounts, password resets and group membership
• Administering Microsoft Entra ID, including accounts, authentication and access issues
• Good working knowledge of Microsoft 365, including Outlook, Teams, OneDrive and Office
• Working with a helpdesk or IT service-management system, taking tickets through to resolution

Skills & knowledge

• Methodical troubleshooting, prioritising tickets by impact and urgency
• Setting up and troubleshooting laptops, monitors, docking stations and printers
• Troubleshooting basic network and connectivity issues and recognising when to escalate
• Awareness of UK GDPR, information security and cyber risks, with appropriate escalation
• Clear communication with users of varying technical knowledge, and clear written ticket updates
• Working independently and within a small team, and adapting quickly to organisational systems

Checks & eligibility

• Standard DBS check

Other

• Willingness to undertake relevant training
• Flexible and adaptable, willing to assist colleagues

What’s offered

• Six weeks' paid holiday plus public holidays
• Group personal pension with matched employer contributions up to 7.5%
• Health cash plan
• Employee assistance programme
• Staff benefit scheme
• Blue Light discount card
• Ongoing professional development and training
• Flexible hours and flexible working