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AWD online; Mobberley; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

27 days annual leave plus bank hols

Additional Fun Day off

Flexible leave purchase

Death in service 4x salary

Product discounts

Flexi time

Funded learning and development

Job summary

AWD online is seeking an on-site IT Support Technician to provide diverse helpdesk support in a busy manufacturing environment. You will troubleshoot laptops, desktops, printers and mobile devices while ensuring Windows 11 and Microsoft 365 applications run smoothly.

You’ll work with a friendly IT team, have funded learning opportunities, and enjoy a flexi scheme plus an additional day off for the annual Fun Day. This is a full-time, permanent role based in Mobberley.

Qualifications

• Friendly, approachable and happy helping people.
• Curious and good at figuring out problems.
• Comfortable with computers, hardware and Microsoft 365.
• Able to explain technology without lots of jargon.
• Organised and able to keep calm when things get busy.
• Keen to learn, get involved and work as part of a team.

Responsibilities

• Colleague IT Support: Help colleagues with everyday IT problems.
• Device Troubleshooting: Troubleshoot laptops, desktops, printers and mobile devices.
• Windows and Microsoft 365 Support: Support Windows 11 and Microsoft 365 applications, including Teams, Outlook, OneDrive and SharePoint.
• On-Site Issue Resolution: Move around the site to resolve IT issues.
• Technology Enablement: Help people get more from the technology they use.
• IT Improvements: Get involved in IT improvements and new technology.
• Team Collaboration: Work with the wider IT team to improve support and outcomes.

Skills

Customer service mindset

Problem solving

Communication

Team player

Curiosity

Stress resilience

Tools

Windows 11

Microsoft 365

Job description

Love tech, enjoy solving technology problems and helping people? This hands-on opportunity offers varied on-site IT support across a busy manufacturing environment, with Windows 11, Microsoft 365 and hardware troubleshooting, plus funded learning and development.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, IT Technician, Desktop Support Engineer, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Support Analyst, Helpdesk Technician, Service Desk Analyst, Desktop Support Technician

Benefits include funded learning and development, a flexi scheme, and an additional day off for the annual Fun Day

SALARY: £29,076 per annum + Benefits

LOCATION: Mobberley, Cheshire, North West England (WA16)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday to Friday, 37.5 hours per week

WHY APPLY?

Build your IT career in a varied on-site support position where the IT Support Technician helps colleagues stay productive and confident with everyday technology.

Working across a busy manufacturing site, the IT Support Technician will troubleshoot laptops, desktops, printers and mobile devices while supporting Windows 11 and Microsoft 365 applications.

Supported by a friendly wider IT team, the IT Support Technician can learn new skills, contribute to IT improvements and help people get more from the technology they use.

DUTIES

• Colleague IT Support: Help colleagues with everyday IT problems
• Device Troubleshooting: Troubleshoot laptops, desktops, printers and mobile devices
• Windows and Microsoft 365 Support: Support Windows 11 and Microsoft 365 applications, including Teams, Outlook, OneDrive and SharePoint
• On-Site Issue Resolution: Move around the site to resolve IT issues
• Technology Enablement: Help people get more from the technology they use
• IT Improvements: Get involved in IT improvements and new technology
• Team Collaboration: Work with the wider IT team to improve support and outcomes

CANDIDATE REQUIREMENTS

You don’t need to know everything IT. We’re looking for someone with the right attitude who enjoys technology and wants to develop.

• Friendly, approachable and happy helping people
• Curious and good at figuring out problems
• Comfortable with computers, hardware and Microsoft 365
• Able to explain technology without lots of jargon
• Organised and able to keep calm when things get busy
• Keen to learn, get involved and work as part of a team

BENEFITS

• 27 days annual leave plus bank holidays
• Additional day off to attend the annual Fun Day
• Ability to purchase additional annual leave
• Death in service benefit at 4x annual salary
• Discounts on the full product range
• Discounts on products and services
• Flexi – the ability to build and bank time off work with flexible start and finish times
• Funded learning and development