IT Support Technician - 6 Month FTC

PHYLLIS TUCKWELL MEMORIAL HOSPICE LTD; Farnham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Six weeks paid holiday

Pension Plan (matched to 7.5%)

Health Cash Plan

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Job summary

Phyllis Tuckwell Memorial Hospice Ltd in Farnham, Surrey, is seeking an experienced IT Support Technician to join our friendly IT Team on a fixed-term basis. You will provide afternoon Helpdesk support to staff and volunteers, resolving day-to-day IT issues promptly and working with Windows 11, Microsoft 365, and connectivity.

You will take ownership of incidents and service requests, escalate when needed, and contribute to improving our IT services.

Qualifications

• Experience providing first- and second-line IT support in a busy, multi-user environment.
• Practical experience supporting Windows 11, Microsoft 365, Active Directory and Microsoft Entra ID, including user accounts and authentication.
• Experience managing Helpdesk tickets through to resolution and troubleshooting devices.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide day-to-day IT support to staff and volunteers during weekday afternoons.
• Take ownership of incidents and service requests through to resolution.
• Assist with connectivity, devices, printers, and common IT issues.
• Escalate where required and follow clear escalation routes.

Skills

IT support experience

Troubleshooting

Customer-focused

Communication skills

Tools

Windows 11

Microsoft 365

Active Directory

Microsoft Entra ID

Job description

We have an opening for an experienced IT Support Technician to join our friendly and supportive IT Team on a fixed-term basis, based at our site in Farnham, Surrey. You will provide additional Helpdesk support during weekday afternoons, helping our staff and volunteers across the organisation to resolve day-to-day IT issues promptly and effectively. You'll work as part of a small, experienced team with strong peer support and clear escalation routes, taking ownership of incidents and service requests and providing practical, hands-on assistance with Windows 11, Microsoft 365, user accounts, devices and connectivity. This is a fixed-term role providing additional day-to-day IT support capacity during weekday afternoons.

• Experience providing first- and second-line IT support in a busy, multi-user environment, with the ability to become productive quickly.
• Practical experience supporting Windows 11, Microsoft 365, Active Directory and Microsoft Entra ID, including user accounts, access and authentication issues.
• Experience managing Helpdesk tickets through to resolution, troubleshooting laptops, printers, peripherals and common connectivity issues.
• Strong problem-solving skills, with the ability to work independently and as part of a team.
• A professional, customer-focused approach with a desire to continually improve systems and services.
• Excellent interpersonal and communication skills

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here.

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Ongoing professional development and training
• Practical experience supporting a varied range of users and IT systems
• Professional Growth
• Opportunities to share knowledge and develop existing technical support skills
• Diverse Training Courses
• Supporting colleagues across clinical and operational teams

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell