IT Support Technician (1st/2nd Line) – York

Free-Work UK; York and North Yorkshire; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Holidays 24–29 days

Death in service & critical illness

Pension scheme (Royal London 5% emp /

Job summary

Optisoft, based in York, is seeking an experienced IT Support Technician to join our office-based Support Desk Team. You will assist over 500 customers with hardware and software, providing high-quality remote and on-site support as needed.

You should have a solid knowledge of Microsoft Windows and Office, a calm delivery, strong communication skills, and a full UK driving licence. The role is permanent, full-time, with a 8:30am to 5:00pm schedule.

Qualifications

• Thorough understanding of PC hardware, peripherals and peer to peer networking.
• Good knowledge of Microsoft Windows desktop environment and Office suite.
• Full and clean UK driving licence.

Responsibilities

• Provide telephone support for customers in difficulty with software or hardware.
• Analyse and resolve the customer's problems as quickly and efficiently as possible.
• Dial in to the customer's system to provide remote support when necessary.
• Log all calls on the company's support software and update as necessary.
• Document and report 'bugs' / 'change requests' to Development.
• Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months.
• There may be some travel to customer sites across the UK, which may involve overnight stays.

Skills

PC hardware & peripherals

Microsoft Windows

Office suite

Remote support

Customer service

Tools

Splashtop

SQL Server

Job description

Optisoft, based in York, is seeking an experienced IT Support Technician to join our office-based Support Desk Team. You will assist over 500 customers with hardware and software, providing high-quality remote and on-site support as needed.

You should have a solid knowledge of Microsoft Windows and Office, a calm delivery, strong communication skills, and a full UK driving licence. The role is permanent, full-time, with a 8:30am to 5:00pm schedule.