IT Support Technician (1st/2nd Line) – Career Growth

Optisoft; York and North Yorkshire; On-site; GBP 25,000 - 27,000; Full time

Job summary

Optisoft, based in York, is seeking an IT Support Technician to join an office-based Support Desk team. You will handle 1st and 2nd line issues for over 500 customers, providing telephone and remote support, and logging incidents in the ticketing system.

Key requirements include robust knowledge of Windows, good communication, and a full UK driving licence. The role offers a permanent, full-time contract with standard hours from 8:30am to 5:00pm, with travel across the UK as needed.

Qualifications

• Excellent communication skills.
• Strong knowledge of Microsoft Windows desktop environment.
• Full and clean UK driving licence.
• Team player and reliable.

Responsibilities

• Provide telephone support for customers with software or hardware issues.
• Analyse and resolve customer problems quickly and efficiently.
• Dial in to customer systems to provide remote support when necessary.
• Log all calls in the support software and update as required.
• Document and report bugs/change requests to Development.
• Make courtesy calls to customers inactive for more than 6 months.
• Travel to customer sites across the UK, with potential overnight stays.

Job description

Optisoft, based in York, is seeking an IT Support Technician to join an office-based Support Desk team. You will handle 1st and 2nd line issues for over 500 customers, providing telephone and remote support, and logging incidents in the ticketing system.

Key requirements include robust knowledge of Windows, good communication, and a full UK driving licence. The role offers a permanent, full-time contract with standard hours from 8:30am to 5:00pm, with travel across the UK as needed.