IT Support Technician - 1st/2nd Line, Windows & M365

Cadillac Formula 1 Team; Silverstone; On-site; GBP 30,000 - 38,000; Full time

Job summary

The Cadillac Formula 1 Team at the Silverstone Facility is seeking an IT Support Technician to provide desktop support for end-users and guests, acting as the first contact for IT incidents and service requests.

You will manage tickets, assist with onboarding/offboarding, and perform installations and configurations across Windows, iOS and macOS environments while collaborating with IT teams.

Qualifications

• Experience in a customer-facing IT role supporting Windows 10/11 and M365
• Experience provisioning and supporting iOS and macOS devices
• Certifications (e.g., CompTIA A+, Microsoft 365) are a plus
• Strong knowledge of Windows and M365
• Proficient in AD, Entra, Group Policy and Intune
• Familiarity with Microsoft Endpoint Manager
• PowerShell scripting and automation experience
• Understanding patch management for end-user devices
• Knowledge of LAN/WAN, firewall and server technologies
• ITIL-based service management understanding
• Strong analytical, fault-finding and problem-solving skills
• Can-do, flexible attitude to tasks
• Excellent customer service and communication abilities
• Clear written and verbal communication
• Ability to prioritise workloads in a time-pressured environment
• Passion for excellence and helping others
• Experience in motorsport/aerospace/engineering tools is a plus

Responsibilities

• Provide 1st and 2nd line IT support to users and guests
• Create, update and prioritise IT support tickets in the ITSM platform
• Onboarding and offboarding: configure hardware, software and accounts
• Install, configure and upgrade hardware, peripherals and software (Windows, iOS, macOS)
• Assist users in using hardware and software; provide basic training
• Manage user access to systems and applications
• Maintain documentation of IT assets, configurations and licenses
• Collaborate with other IT teams for complex issues
• Participate in on-call rotation for after-hours support
• Contribute to department policies and procedures
• Stay updated with End User Compute trends and propose improvements

Skills

Customer service

Communication

Analytical skills

Fault finding

Prioritisation

Can-do attitude

Team collaboration

Education

CompTIA A+ / Microsoft 365 Certified

Tools

Active Directory

Entra

Group Policy

Intune

Microsoft Endpoint Manager

PowerShell

Job description

The Cadillac Formula 1 Team at the Silverstone Facility is seeking an IT Support Technician to provide desktop support for end-users and guests, acting as the first contact for IT incidents and service requests.

You will manage tickets, assist with onboarding/offboarding, and perform installations and configurations across Windows, iOS and macOS environments while collaborating with IT teams.