IT Support Technician

Cadillac Formula 1 Team; Silverstone; On-site; GBP 30,000 - 38,000; Full time

Job summary

The Cadillac Formula 1 Team at the Silverstone Facility is seeking an IT Support Technician to provide desktop support for end-users and guests, acting as the first contact for IT incidents and service requests.

You will manage tickets, assist with onboarding/offboarding, and perform installations and configurations across Windows, iOS and macOS environments while collaborating with IT teams.

Qualifications

• Experience in a customer-facing IT role supporting Windows 10/11 and M365
• Experience provisioning and supporting iOS and macOS devices
• Certifications (e.g., CompTIA A+, Microsoft 365) are a plus
• Strong knowledge of Windows and M365
• Proficient in AD, Entra, Group Policy and Intune
• Familiarity with Microsoft Endpoint Manager
• PowerShell scripting and automation experience
• Understanding patch management for end-user devices
• Knowledge of LAN/WAN, firewall and server technologies
• ITIL-based service management understanding
• Strong analytical, fault-finding and problem-solving skills
• Can-do, flexible attitude to tasks
• Excellent customer service and communication abilities
• Clear written and verbal communication
• Ability to prioritise workloads in a time-pressured environment
• Passion for excellence and helping others
• Experience in motorsport/aerospace/engineering tools is a plus

Responsibilities

• Provide 1st and 2nd line IT support to users and guests
• Create, update and prioritise IT support tickets in the ITSM platform
• Onboarding and offboarding: configure hardware, software and accounts
• Install, configure and upgrade hardware, peripherals and software (Windows, iOS, macOS)
• Assist users in using hardware and software; provide basic training
• Manage user access to systems and applications
• Maintain documentation of IT assets, configurations and licenses
• Collaborate with other IT teams for complex issues
• Participate in on-call rotation for after-hours support
• Contribute to department policies and procedures
• Stay updated with End User Compute trends and propose improvements

Skills

Customer service

Communication

Analytical skills

Fault finding

Prioritisation

Can-do attitude

Team collaboration

Education

CompTIA A+ / Microsoft 365 Certified

Tools

Active Directory

Entra

Group Policy

Intune

Microsoft Endpoint Manager

PowerShell

Job description

Closing Date: Friday 2nd October 2026

Fueled by bold ambition

We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1® Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end-users, employees and guests, and act as the initial point of contact for IT-related issues, incidents, and service requests. At Cadillac Formula 1® Team, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success.

• Provide 1st and 2nd line support to the Team's IT users and guests
• Create, update, and prioritise IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers
• Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures
• Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications (Windows, iOS, macOS)
• Assist customers in understanding and effectively using their hardware, software applications, and IT tools. Provide basic training and guidance as needed
• Management of user access to various systems and applications
• Maintain up-to-date documentation of IT assets, configurations and software licenses
• Collaborate with other IT teams for more complex issues or problems that require higher-level support
• Participate in an on-call rotation to provide after-hours support at critical times of the year or for serious incidents
• Assist in the creation of department Policies and Procedures
• Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency

What do we need from you?

• Previous experience in similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department
• Previous experience in the support and provisioning of iOS and macOS devices
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage
• Extensive knowledge of Windows and the M365 application suite
• Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration
• Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance
• Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft productsGood understanding of patch management for end user devices
• Good understanding of LAN, WAN, Firewall and server technologies
• Firm understanding ITIL based service management
• Good analytical skills and proven experience of fault finding and problem solving
• Demonstrate a "can-do" flexible attitude to resolving tasks assigned
• Exceptional customer service and communication ability
• Clear and concise communication skills both verbally and digitally
• Ability to prioritise workloads in a time pressured environment and manage personal deadlines
• Demonstrate a passion for excellence and a desire to help people
• Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage

A team like no other.

The Cadillac Formula 1® Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence - on and off the track. This includes offering industry-leading pension, generous time off and, as part of a global brand, huge potential for career development.

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

At The Cadillac Formula 1® Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices.

Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.